“ASUS Registration Activities” Frequently Asked Questions FAQ
Q1. Why can I not find the warranty card? What is it like?
- Notebook: An “ASUS Notebook Warranty Service Manual” is included in the package, the title of the last page is “Customer’s Receipt (with the machine serial number bar code sticker)”; this page is the warranty card for the Notebook.。
- Desktop Computers: An “ASUS Home PC Product Three-Year Warranty Card” is included in the package, titled “Customer’s Receipt (with the machine serial number bar code sticker,” which is the warranty card for the PC.
- Eee Family (EeeBox or EeeTop): An “EeeBox Warranty Card” or “EeeTop Warranty Card” is included in the package, the title of the inner page is “Customer’s Receipt (with the machine serial number bar code sticker)”; this page is the warranty card for the EeeBox/EeeTop.
- Flat products: An “ASUS Tablets Warranty Card” is included in the package, the title of the inner page is “ASUS Product Services Manual (with the machine serial number bar code sticker)”; this page is the warranty card for the tablet product.
- Phone (PadFone series): A “PadFone (Model) Warranty Card” is included in the package, the title of the inner page is “Customer’s Receipt (with the machine serial number bar code sticker)”; this page is the warranty card for the PadFone.
Q2.Where is the serial number?
- Notebook: Bar code stickers are located at the bottom left of the consumer’s receipt; the first row below the bar code displays the SN, which begins with a total of 12 English letters + numbers.
- Desktop Computers: Bar code stickers are located at the bottom left of the consumer’s receipt; the first row below the bar code displays the SN, which begins with a total of 12 English letters + numbers.
- Eee Family (EeeBox or EeeTop): Bar code stickers are located at the bottom left of the consumer’s receipt; the first row below the bar code displays a total of 12 English letters + numbers.
- Flat products: Bar code stickers are located at the bottom of the ASUS product service handbook; the first row below the bar code displays a total of 12 English letters + numbers.
- Phone (PadFone series): Bar code stickers are located at the bottom left of the consumer’s receipt; the first row above the bar code displays the SN, which has a total of 12 English letters + numbers.
Q3.The store didn’t stamp the store branch (or the stamp is unclear) on my warranty card.
If your warranty card is not stamped or the stamp is unclear, the store stamp on the invoice must be clear.
Q4.If the computer is for personal use but the receipient of the invoice is a company, how should I fill out the information?
On the customer’s receipt, please enter the user’s name in the “Name” field, and the name and unified number of the receipt’s recipient in the “company line number” field.
Q5.My computer is purchased for family use, but my family does not have email (or is not good at its operation); can I complete the application for them?
If gifts are not applied for by the applicant, please be sure to verify the information of the applicant of event registration and the information of the contact person; such information must be consistent with the information filled by the customers on the receipt.
Q6.The store only gave me a receipt with “computer supplies" or “computer” without specifying the model number; what should I do?
If the dealer did not indicate the purchase model on the purchase invoice and cannot match the model on the warranty card, you can contact the dealer and ask the dealer to provide the purchase details (can be either the purchase order or delivery order) of this invoice and you can start the application once the purchase details are verified and approved by the events group.
Q7.The store only gave me a purchase order (or receipt) with no invoice, can I still participate in the events?
The events require a copy of the purchase invoice and warranty card as proof; if you want to participate in the events, please obtain an invoice that meets the requirements of the events from the store.
Q8.How do I check the event status and whether the gifts have been sent?
You can log in to the website of ASUS and check application status at the member inquiry page.