[AIOT SmartHome/Healthcare] Customer Induced Damage (CID) criteria

 

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided.
For more warranty information, please refer to the ASUS Product Warranty Card.

Note: ASUS authorized service centers may offer services for replacing CID (Customer Induced Damage) parts. If a customer requests CID repairs, both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

 

 

 

Power Supply (Adapter)

 

Separation of the adapter casing

      

Damage or breakage to the adapter cables

 

  

Oxidation to the adapter connectors

       

 

 

USB Cable

 

Metal part of the USB port is bent

 

Watch strap

 

Scratched, worn, or cracked leather

 

 

Liquid Crystal Display (LCD) ScreenCracks or breakage in the screen glass

         

 

Scratches or wear on the screen surface

   


Dents on the screen surface

Liquid intrusion or water stains on the screen

      

 

I/O port

 

Includes all external connection ports such as USB, charging ports

Broken or bent pins on I/O ports                                                                      

 

Breakage or detachment of the plastic flaps (tongue parts) on I/O ports

 

 

 

 

Outer Surface (Case)

 

Impact damage or scratches on the outer surface

                     

 

Dents on the outer surface

 

Cracks or breakage on the outer surface

 

Peeling of the surface coating on the case