[Accessories] Customer Induced Damage (CID) criteria | Official Support

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[Accessories] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If the product has been altered, serviced, or upgraded without authorization by ASUS service center personnel; utilizes an operating system, software, hardware, applications, or drivers not provided by ASUS; or if damage is caused by the following factors, warranty service will not be provided:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information
Mouse/keyboard
Headset/Microphone
Other Accessories

Note: ASUS authorized service centers may offer chargeable services for replacing CID (Customer Induced Damage) parts, where both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

Keyboard

Keyboard stand-damaged, broken, falling off.

Foreign matter or liquid inside the key shaft causes failure.

The key shaft seat is damaged or the key shaft column is bent or damaged.

Keycap damaged or broken.

Mouse

Hooking off the left and right mouse buttons affects press feedback.

2.4G connector housing separated from device.

Headphones/Microphone

Headphones - The headphone shell is separated from the device.

Port

Damaged port - the plastic piece (tongue) of the external port is broken or detached.

Wire

The wire is bent or deformed or broken or damaged.

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