[Chromebook] Troubleshooting - Wireless Network Problems on Chromebook

We first have to check whether the problems are caused either by the computer or by Internet equipment (modem/Internet cable/wireless router) or the Internet service provider before we look to solve the Internet problem.

This troubleshooting only offers solutions to Internet dysfunction caused by a computer. (The common symptoms, such as Wi-Fi fails, no Wi-Fi signal, etc.) 

For other inquiries about Internet equipment/service, please contact the Internet service provider for further information.

Assume that you use both Computer (A) & Smart Phone (B), and connect them to the Internet network by Wi-Fi:

Both (A) & (B) cannot connect to the internet -> problems usually are caused by Internet facilities or Internet service providers.

(A) cannot connect to internet but (B) is able to -> Please refer to the solutions below:

 

Make sure the wireless function is activated

Click [Status Bar]① at the bottom-right of the screen, then ensure Wi-Fi is [Turn on]②.

Note: When the Wi-Fi icon is displayed as blue, it means the function is enabled.

 

Check that the network you want to connect to works with your Chromebook

Please make sure the Wi-Fi networks that work with Chromebook: 

  • Open networks that don’t require a password.
  • Secure networks that use WEP, Dynamic WEP, WPA-PSK, WPA-Enterprise, or WPA2-Enterprise settings
  • Standards: 802.11 a/b/g/n and 802.11ac for AC-equipped Chromebooks

The above information is from Google’s official website, you also can refer to Chromebook Help for more details.

 

Enable or disable a wireless network or Wi-Fi

  1. Click [Status Bar]① at the bottom-right of the screen, then click the Wi-Fi icon to disable the wireless function②.
    Note: When the Wi-Fi icon is displayed as gray, it means the function is disabled.
  2. Re-click the Wi-Fi icon to enable the wireless function and reconnect Wi-Fi③. If the Wi-Fi network doesn’t automatically connect, please continue to the next step.
    Note: When the Wi-Fi icon is displayed as blue, it means the function is enabled.
  3. Click [Settings]④.
  4. Select [Network]⑤, then click [Wi-Fi]⑥ to show a list of available networks.
  5. Find a Wi-Fi network you wish to connect to, then click the Arrow behind the Wi-Fi network⑦.
  6. Click [Connect]⑧.
  7. If you fail to connect to the Wi-Fi network, please try to forget the network and then reconnect. Click [Forget]⑨.
  8. Select a Wi-Fi network⑩.
  9. Type in the Wi-Fi password if a password is needed⑪, then click [Connect]⑫.

 

Use “Diagnostics” to troubleshoot the connectivity issues

Read the following article to learn how to check connectivity issues via Google “Diagnostics” app: Diagnostics feature on Chrome OS.

 

Other troubleshooting

If the Wi-Fi problems persist after completing all troubleshooting steps listed above, please try the steps below: 

  1. Restart the Chromebook. Press and hold the [Power button] until the device power off, then power it on again.
  2. Perform a hard reset on your Chromebook hardware. Here you can learn more about How to reset your Chromebook hardware.
  3. If the Wi-Fi problems persist after completing all troubleshooting steps listed above, please try to Reset or Recover the Chromebook.
    Reset (Powerwash) your Chromebook to factory settings.
  4. Recovery Chromebook operating system.

 

For more details, please refer to Chromebook Help from Google:

https://support.google.com/chromebook/answer/6318213

 

If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.