ASUS Diagnostic Fee Form (United States Consumer Customers)
Last Update : 2023/12/09
Please read carefully before you continue:
- The diagnostic fee is non-refundable. This fee does not include the repair cost. When your product reaches the repair facility and is examined (Performing visual inspection and troubleshooting steps, as well as updating the BIOS/Firmware/Operating System as needed) by a technician, you will be contacted via email with a quote for the actual cost of repair. Please note that, after the examination, ASUS may offer replacement as the repair solution. Once you receive that quotation, you may use the options located directly on the quotation to proceed with payment, dispute, or reject the quotation.
- You may only request for one ASUS product at a time. If you need RMA’s for multiple products, please complete a new form for each product. Do not provide additional serial #’s in the brief description, as they will not be included in the RMA and will cause a delay in processing your RMA at time of receiving.
- The RMA is valid for 30 days from the issued date. Please send in your unit as soon as possible once the RMA request is submitted.
- Please do not submit the RMA request if there is potential safety hazards, such as electric shock, chemical leakage, smoke, fire/fire hazard, melted/burned components, bodily injury & property damage. Please chat with us for assistance.
- A United States or Canada physical address would be required for ASUS to return the unit to after repair. PO Boxes and APO/FPO military addresses are not acceptable for physical shipping address.
- If the issue is a result of physical damage and it may not be covered under the warranty, you will be contacted via email with information on any applicable costs for repair.
- Please be aware that the product must be sent in the original factory state and should not be returned with any parts that may have been upgraded or modified. ASUS will not guarantee return of any original parts after repair.
- If it applies, screen protectors should be removed prior to sending the unit in for repair. Screen protectors that are not removed will be discarded and will not be replaced or returned.
- ASUS will not return the original part, if it is replaced. This may result in the loss of data, as for example, if your hard drive needs to be replaced. You are responsible for backing up all data before you send your product to ASUS. ASUS and its affiliates and contractors are not responsible for returning original parts if they are being replaced.
- Please note all accessories sent in with your return which are not listed on the RMA checklist, will not be returned to you.
- Please make sure to carefully read and complete the RMA checklist and instructions. Please provide a thorough and detailed description of the problems and issues you are experiencing with the unit.
- It’s important that you carefully review the special product handling instructions before processing to ensure if any associated accessories need to be sent with your unit to the facility for adequate testing and repair. For example, if power related issues, please send in power cord/adapter along with your unit.
- Please make sure to send in the unit to the address on the RMA Instructions. If your unit is sent to an address other than the repair center address from the RMA Instructions, expect delays in processing your RMA.