Customer Request to Remove Product Registration

Last Update : 2023/05/16

Customer Request to Remove Product Registration

For the security of our customers, we carefully verify information prior to removing a product from a member account.  The information that will be required is:

• The product Serial Number
• The email address for the ASUS/ROG account the unit is registered to
• One of the following:
  1. A copy of the purchase receipt/invoice

• When providing a receipt/invoice please note that it will need to display the following:
  • File types accepted: PDF, JPH, PNG, GIF
  • Retailer name and Logo
  • Date of purchase and purchase price
  • Serial and/or model number of an ASUS product
  • To ensure proper invoice verification, we are unable to accept bank statements, screen shots, forwarded emails, copy/pasted emails, and certain file formats (DOC, TXT, RTF). We apologize for any inconvenience this may cause.
• If you purchased your unit online, and do not have a printed receipt, it may be necessary to login to the store website where the unit was purchased and download a copy of purchase receipt/invoice.
  2. Photo of the product with the serial number sticker showing and legible
  3. Screenshot of the product registration page for the unit from the member site/account

This information can be uploaded to us at the following links:

• Registrations shows OUT OF WARRANTY
• Registrations shows IN WARRANTY

Once the required information is received, we will review it accordingly and provide you with a follow up within 24 to 48 business hours.

For any questions on this process, please feel free to Chat with Us.