[MiniPC/NUC/AIOT Embedded] Customer Induced Damage (CID) Criteria | Official Support

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[MiniPC/NUC/AIOT Embedded] Customer Induced Damage (CID) Criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If the product has been altered, serviced, or upgraded without authorization by ASUS service center personnel; utilizes an operating system, software, hardware, applications, or drivers not provided by ASUS; or if damage is caused by the following factors, warranty service will not be provided:

For more warranty information, please refer to the ASUS Product Warranty Card.

Note: ASUS authorized service centers may offer chargeable services for replacing CID (Customer Induced Damage) parts, where both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

Motherboard

Liquid intrusion and water stains on the Printed Circuit Board (PCB)

Oxidation on the Printed Circuit Board (PCB), such as verdigris

Rust or Corrosion on the Printed Circuit Board (PCB)

Deformation or warping of the Printed Circuit Board (PCB)

Cracks or damage to the Printed Circuit Board (PCB)

Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw holes

Printed Circuit Board (PCB) Scratched (Applicable only to the positions of the solid-state drive or memory)

Slight scratches are observed on the circuit board within the memory and solid-state drive installation zones. Furthermore, these slight surface abrasions on the circuit board do not exceed 20 millimeters in length, and the scratches have not resulted in damage to the copper foil, traces, or components.

Note: If the device is still under warranty and the scratch does not affect the functionality, then it is covered by the warranty.

Damage to components on the Printed Circuit Board (PCB), including misalignment or incorrect parts, detachment, or absence

Damage, detachment, or absence of soldered components on the Printed Circuit Board (PCB)

Connector damage, detachment, or absence on the Printed Circuit Board (PCB)

Jumper wires on the Printed Circuit Board (PCB)

Damaged or missing labels on the Printed Circuit Board (PCB), with signs of dirt, tampering, or breakage

Bent or damaged CPU pins/CPU socket on the motherboard

Power Supply (Adapter)

Power supply casing is deformed or damaged

Power supply cables are damaged or broken

Power supply casing is rusted and moldy

Separation or deformation of the adapter casing

Damage or breakage to the adapter cables

Oxidation to the adapter connectors

Thermal Module

Damage or breakage to the fan module/blades

Liquid intrusion or water stains on the thermal module

Outer Surface (Case)

Impact damage or scratches on the outer surface

Dents on the outer surface

Cracks or breakage on the outer surface

Intrusion of foreign objects, including liquids

Solid-State Drive(SSD)

Impact damage, deformation, or destruction to the SSD's circuit board, including the gold fingers or pins

Damaged or missing labels on the SSD, with signs of dirt, tampering, or breakage

Memory Module

Impact damage, deformation, or destruction to the memory module's circuit board, including the gold fingers or pins

Damaged or missing labels on the memory module, with signs of dirt, tampering, or breakage

Graphics card

Graphics card circuit board (including the gold fingers or pins) is dented, deformed, or damaged

Label on the graphics card is damaged (dirty, altered, torn) or missing

Hard Drive

Impact damage, deformation, or destruction to the surface of the hard drive

Damage to the hard drive's air-tight pore

Impact damage, deformation, or destruction to the hard drive's circuit board

Impact damage, deformation, or destruction to the hard drive's connector

Loose or worn screws on the hard drive

Use of non-original screws on the hard drive

Damaged or missing labels on the hard drive, with signs of dirt, tampering, or breakage

I/O port

Includes all external connection ports such as USB, Ethernet, charging ports, HDMI, DisplayPort, audio jacks, etc.

Breakage or detachment of the plastic flaps (tongue parts) on I/O ports

Broken or bent pins on I/O ports

Deformation, cracks, or breakage in the appearance of I/O ports

Oxidation of I/O ports

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