[Desktop/AIO] Using USB 3 and 2.4GHz USB wireless device at the same time may cause radio frequency interference | Official Support

ASUS Support FAQ

FAQ

[Desktop/AIO] Using USB 3 and 2.4GHz USB wireless device at the same time may cause radio frequency interference

In some circumstances, when using USB 3 devices (hard drives or flash drives) and 2.4GHz USB wireless devices (for example, wireless mouse, keyboard, or headphone) at the same time,

USB 3 device radio frequency interference may have impact on 2.4GHz USB wireless devices, and cause a drop in throughput on the wireless transmission.

User may feel delayed response to mouse or keyboard inputs, missing keyboard characters or mouse commands, decreased operating distance between the 2.4GHz USB wireless device and its receiver.

Please refer to the following ways which help reduce this radio frequency interference.

If your PC has more than two USB ports, please connect the 2.4GHz USB wireless device to the USB 2.0 port and try to avoid using the USB 2.0 port next to the USB 3 port.

The above pictures are reference. Please refer to your model’s user manual for the port position.

Was this information helpful?

Yes No

North America Contact Support

If you need more help, see our solutions to get support.

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
Brand and product names mentioned are trademarks of their respective companies.

ASUS Support FAQ