[Notebook/Desktop PC] Troubleshooting- The video screen will flicker or turn black when having video communication on ZOOM | Official Support

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[Notebook/Desktop PC] Troubleshooting- The video screen will flicker or turn black when having video communication on ZOOM

When this problem occurs, please confirm whether the camera function works normally first (such as activating the Skype video, Windows Camera...). If it only happens on Zoom, you can try the following troubleshooting first :

Step 1. Please update the latest version of BIOS released on ASUS Official Website.

Step 2. Please check whether Windows Update is available and install. Here you can learn more about How to execute Windows Update.

Step 3. Please go to the ZOOM official website for the related settings. For more detailed steps, please refer to the article information on ZOOM official website. ( Link : ZOOM Black screen during screen sharing)

Step 4. If you cannot resolve the problem with the above solution, please contact ZOOM customer service center for further information and assistance.

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