[NUC] Warranty Information for NUC Products

You can verify your coverage and request warranty support using the Online Warranty Service Center.

For details about warranty terms and conditions, see below:

Click on the topic for details:

# Limited warranties

Asus offers three-year limited warranties on NUC products purchased from Authorized Distributors. This warranty covers all hardware items included in the box.

Warranty terms

Q17108_ASUS_Small_Computer_System_Warranty_Card_V5Q17108_ASUS_Small_Computer_System_Warranty_Card_V5         
Size: 2 MB         
Date: January 2024

Mini PC保卡(繁中).pdf         
Size: 0.3 MB         
Date: January 2024

Mini PC 保卡(简中).pdf         
Size: 0.2 MB         
Date: January 2024

Note: PDF files require Adobe Acrobat Reader*

# Before you return defective products

Make sure you know your Windows* OS Activation number (if applicable).

If you have a BitLocker key enabled on your Windows installation, be sure you know the key before taking out the hard drive. For more details about BitLocker Recovery Key, visit NUC: BitLocker Recovery Key is Requested on Start.

The table describes what to return and what to keep with you.

Caution

Asus isn't able to track or return user-installed components, including items included in the box upon return. Unless otherwise mentioned above, remove all memory and disks from your NUC before sending it to our Warranty Center. Where applicable, make sure to backup all applications and data. Asus is not responsible for any data loss occurring from the warranty process.

Asus NUC Kits sent as warranty replacements don't include a Microsoft Windows* license sticker. If your Asus NUC has a Windows license sticker, we recommend you carefully peel it off the chassis. You can take a photo of it for future reference before returning it to Asus for a warranty replacement. Microsoft Windows stickers aren't available as fulfillment items.

# General guidelines

• Back up all your applications and data where applicable. Asus is not responsible for any data loss that occurs during the warranty process.
• Refer to your email confirmation for instructions on which parts and accessories you should keep. Asus doesn’t retain any parts and accessories and can’t return them to you.
• Write your RMA case number on the outside of the box and enclose a copy of your email confirmation.
• Replacement units may not be shipped to you in original retail packaging.

# Packaging guidelines

If you have the original retail box, you can use that box to return the product:

• If the original box inserts aren’t available, wrap the item on all sides with bubble wrap or similar cushioning material to ensure a snug fit with minimal movement.
• Pack the retail box into a sturdy outer box, with at least two inches of bubble wrap, loose fill foam, or similar cushioning to ensure a snug fit with minimal movement.
• You can procure an outer box of adequate size from your local shipping store or post office at your own cost.

If you don’t have the original retail box, or would like to keep the original box:

• Pack the product in a sturdy box with enough additional packing material to prevent shifting in transit.
• You can procure a shipping box of adequate size from your local shipping store or post office at your own cost.

If you’re returning more than one item, protect each item with enough bubble wrap, loose fill foam, or similar cushioning material to prevent shifting during transit.