We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and Serial number starting with MA, MB, and MC.
Please enter the serial number:
If you have any questions or concerns please feel free to contact ASUS customer service. Contact options:
- ASUS Support Website - https://www.asus.com/us/support/
- ASUS MyASUS App - You can use via Windows or Android or iOS - https://www.asus.com/us/support/MyASUS-deeplink/
Check the sticker label on the top side or the bottom side of the motherboard. The serial number is listed below the barcode.
Check the sticker label on the side of the package box. The serial number is listed after the word "Serial No", "SSN", "S/N", or "SN".
