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[All-in-One PC] Customer Induced Damage (CID) criteria
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:
For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.
Note: The following images are for reference only.
Outer Surface (Case) - Damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Surface broken due to external force. | Replace LCD bezel or top case | Charge to Customer | Charge to Customer |
Outer Surface (Case) - Painting peeled off
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Due to external force, the surface coating of the chassis has peeled off. | Replace LCD bezel or top case | Charge to Customer | Charge to Customer |
Outer Surface (Case) - Crack
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| There is a crack extended from screw hole in the surface, and the rubber did not remove by customer. | Replace LCD bezel or top case | Charge to Customer | Charge to Customer |
| There is a crack didn’t extend from screw hole. | Replace LCD bezel or top case | Charge to Customer | Charge to Customer |
Keyboard - Damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Due to impact, dropping, or other external force, the keyboard has incurred dents or cracks. | Replace the keyboard | Charge to Customer | Charge to Customer |
Keyboard - Abraded/Worn off keys
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The keyboard or keyboards keys are abraded or worn off. | Replace the keyboard | Covered under Warranty | Charge to Customer |
ODD - Damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| If there are indications of the ODD hook being broken, damaged, or missing, preventing the ODD from reading the disk. | Replace the ODD | Charge to Customer | Charge to Customer |
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| If there are indications of a broken bracket on the ODD, the ODD tray being misshapen, or damage to the data cable. | Replace the ODD | Charge to Customer | Charge to Customer |
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| If there are indications of the ODD being detached from the main machine and damage to the data cable. | Replace the ODD | Charge to Customer | Charge to Customer |
LCD panel - Surface crack
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The LCD panel has cracked on the surface with an impact point. | Replace the LCD panel | Charge to Customer | Charge to Customer |
LCD panel - Light Line & Shadow
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The LCD screen has encountered light lines or shadows, not attributable to damage from impacts, drops, or contact with hard objects by the customer. | Replace the LCD panel | Covered under Warranty | Charge to Customer |
LCD panel - Mura/Vapor
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The LCD screen displays mura, but there is no damage attributable to impact, dropping, or contact with a hard object. | Replace the LCD panel | Covered under Warranty | Charge to Customer |
LCD panel - Liquid crystal damaged
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| There is a wide-area dark spot, but LCD panel glass is not damaged. | Replace the LCD panel | Covered under Warranty | Charge to Customer |
LCD panel - Golden Speck & Light line
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The LCD screen displays golden specks with black liquid crystals and light line, but there is no damage attributable to impact, dropping, or contact with a hard object. | Replace the LCD panel | Covered under Warranty | Charge to Customer |
LCD panel - Foreign object
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The LCD screen has foreign objects present, and upon disassembly by the repair engineers, traces indicating the source of foreign object entry into the LCD module were confirmed. | Replace the LCD panel | Charge to Customer | Charge to Customer |
| The LCD screen has foreign objects present, and upon disassembly by the repair engineers, no traces indicating the source of foreign object entry into the LCD module were found. | Replace the LCD panel | Covered under Warranty | Charge to Customer |
LCD Bezel - Crack
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| There are cracks between the LCD bezel and the LCD panel. | Replace the LCD panel | Charge to Customer | Charge to Customer |
I/O port - Pin Damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device. | Replace mainboard or I/O board | Charge to Customer | Charge to Customer |
Accessory - Adapter/Mouse damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The Adapter/Mouse's surface or cable is damaged due to external force. | Replace the Adapter or Mouse | Charge to Customer | Charge to Customer |
Accessory - Connector damage/metal oxidation
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The connector is damaged or metal oxidation is found due to usage or storage. | Replace the Adapter or Mouse | Charge to Customer | Charge to Customer |
