[Desktop] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided.

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

 

Note: ASUS authorized service centers may offer services for replacing CID (Customer Induced Damage) parts. If a customer requests CID repairs, both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

 

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

 

Motherboard and its component
Liquid intrusion and water stains on the Printed Circuit Board (PCB)

 

Oxidation on the Printed Circuit Board (PCB), such as verdigris

 

 

Rust or Corrosion on the Printed Circuit Board (PCB)

 

 

Deformation or warping of the Printed Circuit Board (PCB)

 

Cracks or damage to the Printed Circuit Board (PCB)

 

 

Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw holes

Note: Slight scratches are observed on the circuit board within the memory and solid-state drive installation zones. Furthermore, these slight surface abrasions on the circuit board do not exceed 20 millimeters in length, and the scratches have not resulted in damage to the copper foil, traces, or components. If the device is still under warranty and the scratch does not affect the functionality, then it is covered by the warranty.

 

Damage to components on the Printed Circuit Board (PCB), including misalignment or incorrect parts, detachment, or absence

 

Damage, detachment, or absence of soldered components on the Printed Circuit Board (PCB)

 

 

Connector damage, detachment, or absence on the Printed Circuit Board (PCB)

 

Jumper wires on the Printed Circuit Board (PCB)

 

CPU pins / CPU socket on the motherboard bent or damaged

 

Outer Surface (Case)
Impact damage or scratches on the outer surface

 

Dents on the outer surface

 

Cracks or breakage on the outer surface

 

Intrusion of foreign objects, including liquids

 

Power Supply
Separation or deformation of the power supply casing

 

Damage or breakage to the power supply cables

 

Power supply casing rusted or moldy

 

Memory Module
Impact damage, deformation, or destruction to the memory module's circuit board, including the gold fingers or pins

 

Graphic Card
Impact damage, deformation, or destruction to the graphic card’s circuit board, including the gold fingers or pins

 

Thermal Module
Damage or breakage to the fan module/blades

 

Liquid intrusion or water stains on the thermal module

 

Hard Drive
Impact damage, deformation, or destruction to the surface of the hard drive

   

 

Damage to the hard drive's air-tight pore

 

 

Impact damage, deformation, or destruction to the hard drive's circuit board

 

Impact damage, deformation, or destruction to the hard drive's connector

 

Loose or worn screws on the hard drive

 

Use of non-original screws on the hard drive

 

 

Solid-State Drive (SSD)
Impact damage, deformation, or destruction to the SSD's circuit board, including the gold fingers or pins

 

I/O port

Includes all external connection ports such as USB, Ethernet, charging ports, HDMI, DisplayPort, audio jacks, etc.

Breakage or detachment of the plastic flaps (tongue parts) on I/O ports

 

 

Broken or bent pins on I/O ports

 

Deformation, cracks, or breakage in the appearance of I/O ports

 

 

Oxidation of I/O ports

 

Optical Disc Drive (ODD)
Impact damage, deformation, or destruction to the surface of the ODD

 

ODD’s tray deformed, damaged, or detached

 

ODD’s belt broken

Note: If the device is still under warranty and the ODD’s belt is still inside the machine, then it is covered by the warranty.

 

ODD’s connector impact damaged, deformed, or damaged