[External SSD] Customer Induced Damage (CID) criteria | Official Support

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[External SSD] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the warranty policy provided on the ASUS product support page.

Note: The following images are for reference only.

If damage is caused by the following scenarios (including but not limited to), your device will not be applicable for ASUS warranty service.

Outer Surface (Case) - Damage

Comments: Scratches or breakage on the surface caused by external forces.

Surface - Parts missing

Comments: Device is disassembled and parts are missing, such as missing screws.

I/O port damage

Comments: Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device, such as pin damage, pin crack, or broken.

Device with watermarks or water stains.

Comments: Device damage and has noticeable watermarks caused by liquid entering the device.

Damage caused by foreign object

Comments: Damage caused by foreign objects inside the device.

PCB damage or PCB Trace Scratched:

Comment: PCB damaged, PCB trace scratched, PCB surface scratches and can see the solder, foil or trace mask is scratched which reveal copper foil under the prepreg.

Components damaged, detached, or missing:

Comment: The components/connectors on the PCB of the device are damaged, detached, or missing, which affects the functionality of the device.

SSD Damaged:

Comment: The SSD has been deformed or damaged due to external force, or it has caused cracks in the pins of the SSD, which affects the functionality of the device.

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