[Desktop Chassis] Customer Induced Damage (CID) criteria | Official Support

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[Desktop Chassis] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the warranty policy provided on the ASUS product support page.

Note: The following images are for reference only.

If damage is caused by the following scenarios (including but not limited to), your device will not be applicable for ASUS warranty service.

Outer Surface (Case) - Damage

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Scratches or breakage on the surface caused by external forces.	Exchange relevant parts	Charge to Customer	Charge to Customer

Glass panel damage

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Cracking, scratching, or damaging of the glass panel due to external forces.	Exchange glass panel	Charge to Customer	Charge to Customer

I/O port damage

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device.	Exchange relevant parts	Charge to Customer	Charge to Customer

Accessory damage

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Accessories or cables is damaged due to external forces.	Exchange relevant parts	Charge to Customer	Charge to Customer

Device is oxidized or rusted

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Device is damaged or showed metal oxidation due to contact with liquids	Judge based on actual circumstances.	Charge to Customer	Charge to Customer

FAN HUB - PCB damage or PCB Trace Scratched

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Device received with PCB damaged, PCB trace scratched or PCB surface scratches and can see the solder, foil or trace mask is scratched which reveal copper foil under the prepreg and cannot work normally.	Exchange FAN HUB	Charge to Customer	Charge to Customer

FAN HUB -Components damaged, detached, or missing:

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
The components/connectors on the PCB of the device are damaged, detached, or missing, which affects the functionality of the device.	Exchange FAN HUB	Charge to Customer	Charge to Customer

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