[MiniPC/NUC] Customer Induced Damage (CID) Criteria
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:
For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.
Note: The following images are for reference only.
1. Outer Surface (Case) - Damage
2. Outer Surface (Case) - Scratch
5. Accessory - Connector damage/metal oxidation
11. Mainboard Damaged – Component
12. Mainboard Damaged – Oxidated
1. Outer Surface (Case) - Damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Surface broken due to external force. | Replace chassis | Charge | Charge |
2. Outer Surface (Case) - Scratch
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Due to external force, there are scratches and abrasions on the surface of the chassis. (no effect on function) | Replace chassis | Charge | Charge |
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device. | Exchange mainboard or I/O board | Charge | Charge |
*The metal connector in the charging port is broken and missing
*The spring clip in the headphone jack is deformed
*The plastic piece inside the USB connector has come off
*The metal tab inside the connector has collapsed, causing the copper slice to come off
*The plastic piece inside the USB connector is fractured
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The Adapter surface or cable is damaged due to external force. | Exchange the Adapter | Charge | Charge |
*Cracked due to impact
*The outer sheath of the charging cable is damaged
5. Accessory - Metal oxidation
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The metal oxidation is found due to usage or storage. | Exchange the Adapter | Charge | Charge |
Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
The CPU FAN or FAN connector is damaged due to external force. | CPU FAN or MB | Charge | Charge |
*The fan blades are broken *The fan mount is bent.
Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
The Keyboard painting was peeled off or it was mechanical damage | Exchange the keyboard | Charge | Charge |
* painting was peeled off *mechanical damage
Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
The Mouse surface or cable is damaged due to external force. | Exchange the Mouse | Charge | Charge |
*its surface was split, damaged or cable twisted
Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
The HDD Ping broken or HDD PCB was rusted. | Exchange the HDD | Charge | Charge |
*Ping broken (bent) * PCB rusted
Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
1.Can visually see the copper layer*and PCB layer and PCB trace are damage. 2.Can visually see the PCB broken. suggestion: Confirm the damage of PCB trace using by magnifying glass. The damage deep through PCB *:Copper Cladded Laminates(CCL) | Exchange the MB | Charge | Charge |
*PCB trace damaged *PCB trace damaged *PCB broken
11. Mainboard Damaged – Component
Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Component damage including missing components, Plastic Component broken, | Exchange the MB | Charge | Charge |
*Missing component
*Plastic component broken
12. Mainboard Damaged – Oxidated
Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Component has being oxidation corrosion | Exchange the MB | Charge | Charge |
*PCB or components were oxidation
