[Motherboard] Customer Induced Damage (CID) criteria
ASUS does not warrant uninterrupted or error-free operation of this product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:
For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.
Note: The following images are for reference only.
1. PCB Trace Damaged
2. PCB Broken
3. Component Broken
4. Plastic Broken
5. Socket Pin Damaged
6. PCB Oxidation
7. Component Oxidation
8. PCB Burned
9. Component Burned
10. Missing Parts
11. Missing Component
| 1. PCB/trace damaged [Figure 1-1~1-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
1.Only scratched the top surface. A light scratch on PCB, and no any trace/line/copper part/component damage, and didn’t hurt any function, please clean and put POLY layer to kept away from oxygen | Accept | Clean and put POLY layer to kept away from oxygen. | Charge | Charge |
| PCB/trace damaged [Figure 1-5~1-8] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
1.Can visually see the copper layer*and PCB layer and PCB trace are damage. suggestion: Check department can confirm the damage of PCB trace using by magnifying glass. The damage deep through PCB [Figure 1-8 ] *:Copper Cladded Laminates(CCL) | Reject | - | - | - |
| PCB/trace damaged [Figure 1-9~1-10] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
1. More than 3 copper line (no including 3) are broken. [Figure1-9] 2.The damage deep through PCB [Figure1-10] *:Copper Cladded Laminates(CCL) | Reject | - | - | - |
| PCB/trace damaged [Figure 1-11~1-12] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
| Less than and equal to 3 lines and PAD no broken. | Accept | PCB Line repairing | Charge | Charge |
| More than 3 lines (not including 3) and PAD break off. [Figure 1-12] | Reject | - | - | - |
| 2. PCB Broken [Figure 2-1~2-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
If has one of condition down below: 1. PCB has crack on it let PCB become two pieces. [Figure2-1~2-2] 2. PCB loss corner part on the board. [Figure2-3] 3. PCB peel off to different layer. [Figure2-4] 4. Can clear dividing is unrecoverable damage. [Figure2-4] | Reject | - | - | - |
| 3. Component Broken [Figure 3-1~3-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
| Component damage including missing components, but PCB have to completely undamaged. | Accept | Replaced Component | Charge | Charge |
| 4. Plastic Broken [Figure 4-1~4-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
| Plastic Component broken, but PCB have to completely undamaged. | Accept | Replaced Component | Charge | Charge |
| Plastic Broken [Figure 4-5~4-8] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
| Accessory Component and receiver Component can not work properly, but PCB have to completely undamaged. | Accept | Replaced plastic | Charge | Charge |
| 5. Socket Pin Damaged [Figure 5-1~5-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
| One or Multiple pin damage (Figure 5-1~5-3) | Accept | Replaced CPU Socket | Charge | Charge |
| One or Multiple Pin bend it itself.(Figure 5-4) | Accept | Replaced CPU Socket | Charge | Charge |
| 6. PCB Oxidation [ Figure 6-1~6-4 ] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
1.Corrosion impacting PCB with obvious customer abuse.[Figure 6-1] 2. The oxidation of the liquid spilled PCB.[Figure6-2] | Reject | - | - | - |
| 7. Component Oxidation [Figure 7-1~7-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
| Component has being oxidation corrosion | Reject | - | - | - |
| 8. PCB Burned [Figure 8-1~8-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
| PCB board was burned like overcook. | Accept | - | Free | Charge |
| 9. Component burned. [Figure 9-1~9-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
| Thermally damaged component. | Accept | - | Free | Charge |
| 10. Missing Parts. [Figure 10-1~10-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
1. Missing plastic part by user. [Figure10-1] 2.Missing Accessory screws by user. [Figure10-2] 3. Missing Heat Sink/CPU socket latch by user. [Figure 10-3~10-4] | Accept | Replaced parts | Charge | Charge |
| 11. Missing Component. [Figure 11-1~11-4] | ||||
| Comments | Repair | Exchange Parts | In-Warranty | Out-Warranty |
| Lost PCB components, in normal case it wouldn't missing. | Reject | - | - | - |
