[ROG Ally / Gaming Handheld] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided.

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

 

Note: ASUS authorized service centers may offer services for replacing CID (Customer Induced Damage) parts. If a customer requests CID repairs, both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

 

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

 

Outer Surface (Case)
Impact damage or scratches on the outer surface

   

 

Dents on the outer surface

 

Cracks or breakage on the outer surface

   

 

Uneven or detached decoration label

 

 

Motherboard
Liquid intrusion and water stains on the Printed Circuit Board (PCB)

     

 

Oxidation on the Printed Circuit Board (PCB), such as verdigris

 

 

Rust or Corrosion on the Printed Circuit Board (PCB)

   

 

Deformation or warping of the Printed Circuit Board (PCB)

 

 

Cracks or damage to the Printed Circuit Board (PCB)

     

 

Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw holes

Note: Slight scratches are observed on the circuit board within the solid-state drive installation zones. Furthermore, these slight surface abrasions on the circuit board do not exceed 20 millimeters in length, and the scratches have not resulted in damage to the copper foil, traces, or components. If the device is still under warranty and the scratch does not affect the functionality, then it is covered by the warranty.

 

Damage to components on the Printed Circuit Board (PCB), including misalignment or incorrect parts, detachment, or absence

 

Damage, detachment, or absence of soldered components on the Printed Circuit Board (PCB)

 

 

Connector damage, detachment, or absence on the Printed Circuit Board (PCB)

 

 

Jumper wires on the Printed Circuit Board (PCB)

 

Liquid Crystal Display (LCD) Screen
Cracks or breakage in the screen glass

     

 

Scratches or wear on the screen surface

 

 

Dents on the screen surface

 

Damage to the back of the screen

 

Impact damage, deformation, or destruction to the panel's connector

 

Liquid intrusion or water stains on the screen

 

 

I/O port

Includes all external connection ports such as USB, charging ports, audio jacks, SD card reader, etc.

Breakage or detachment of the plastic flaps (tongue parts) on I/O ports

 

 

Broken or bent pins on I/O ports

 

Deformation, cracks, or breakage in the appearance of I/O ports

 

Oxidation of I/O ports

 

Power Supply (Adapter)
Separation or deformation of the adapter casing

 

Damage or breakage to the adapter cables

 

Deformation, damage, or oxidation to the adapter connectors

     

 

Thermal Module
Damage or breakage to the fan module/blades

 

 

Liquid intrusion or water stains on the thermal module

 

Deformation of the thermal module

 

Button and Joystick
Impact damage, scratches , dents, or cracks on the buttons or joysticks

     

 

Buttons or joysticks broken, missing, or detached

     

 

Button sinking or internal mechanism breakage causing the button to not reset

 

 

Joystick drift, unable to recenter, or non-functional when pressed

 

Solid-State Drive (SSD)
Impact damage, deformation, or destruction to the SSD's circuit board, including the gold fingers or pins

 

Built-in Battery
Damage, scratches, or indentations on the battery's appearance

 

Liquid intrusion or water stains on the battery connector