Product
BR1100FKA
Related Topics
[BR1100FKA/Commercial NB] Troubleshooting - How to fix Touch Panel problems
If your laptop model is ASUS BR1100F (BR1100FKA), and then you experience touchscreen/touch panel problems, please refer to the following steps to update its firmware.
- Go to ASUS Download Center. Type the model name [BR1100FKA]①, then click [Driver & Utility]②.
- Select the [BIOS & FIRMWARE] tab③.
- Find the “Update Touch panel FW” under “Firmware” section and then download it④.
Note: The following steps use version 1.1.4.0 as an example, and the images are for reference only. You should download the latest version from the ASUS support website. - After downloading the file, double-click the [ASUSFirmwareAssistant-1.1.4.0] compressed file⑤, and then select [Extract All]⑥.
- Select [Extract]⑦.
- After the extraction is complete and entering the ASUSFirmwareAssistant-1.1.4.0 folder, double-click the [ASUSFirmwareAssistant_installer] installtion⑧.
- Please follow the on-screen instructions to proceed, and the program will commence the execution of firmware update for the touch panel.
Note: During the updating process, please must keep lighting up and don’t touch the panel, AC adapter is connected and do not force to shut down, to prevent any issues. - If you encounter a failed update, it could be due to network issues or interruptions during the update process. Please try restarting your computer first. Once your computer restarts, the update program will be automatically executed.
If the update still fails after restarting your computer, please shut down your computer and start it again. The update program will be automatically executed.
If following the above steps does not result in a successful update, please perform an Embedded Controller (EC) reset and then restart your computer to update the touch panel firmware. You can refer to this article for more information on How to perform an EC reset.
If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.