[Troubleshooting] Cannot install ASUS USB-BT500 bluetooth adapter successfully

[Trouble shooting] When you cannot install USB-BT500 successfully, the [Bluetooth] in device manager will appear the name as following

  1. Generic Bluetooth Adapter
  2. Bluetooth device with Exclamation mark

          

 

 

Please follow the instructions as following:

1. Insert the USB-BT500 to your device.

2. Open the Windows Device Manager:

     Click on search box > Type [Device Manager] > Click on [Device Manager]

3. Disable built-in Bluetooth:

    Select your Bluetooth connection > Right-click on [Disable]

     

4. Insert USB-BT500 :

     You can find the latest driver file for the USB-BT500 on the Official Support | ASUS Global, and download the latest file to your device.

     Please refer to the FAQ below

[Wireless adapter] How to install ASUS Wi-Fi adapter and Bluetooth adapter driver

How to search and download Drivers, Utilities, BIOS, and User Manuals | Official Support | ASUS Global

    

5. Start to use Bluetooth connection

       

 

 

How to get the (Utility / Firmware)?

You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center.

If you need more information about the ASUS Download Center, please refer this link.