[Troubleshooting] Computer cannot access to Internet through wireless connection to router | Official Support

ASUS Support FAQ

FAQ

[Troubleshooting] Computer cannot access to Internet through wireless connection to router

1. Place the router closer to the wireless client.

2. Check if the wireless LED of the router lights up: 2.4GHz / 5GHz / 6GHz LED

Please refer to the user manual for detailed definitions of each LED color.

Search for the device manual from www.asus.com/support/

3. Check if the other wireless-adapter, wireless devices or notebook have the same symptom/issue.

4. Confirm if it can successfully access to Internet via wired connection

5. Check if your wireless adapter can obtain IP automatically

Set the TCP/IP settings to automatically obtain an IP address.

Example: Windows

a. Click Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections.

b. Select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), then click Properties.

c. To obtain the IPv4 IP settings automatically, tick Obtain an IP address automatically.

To obtain the IPv6 IP settings automatically, tick Obtain an IPv6 address automatically.

d. Click OK when done.

Note : Refer to your operating system’s help and support feature for details on configuring your computer’s TCP/IP settings.

6. Check whether the device has been blocked via the Parental Control function or not.

Go to AiProtection > Parental Control and see if the device is in the list.

If the device is listed under Client Name, remove the device using the Delete button or adjust the Time Management Settings.

If your problem cannot be solved, please contact the ASUS Call Center for assistance.

You can find ASUS Call Center information at: https://www.asus.com/support/callus

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