[NUC] What to Do If an NUC’s Local Area Network (LAN) Port Is Not Working
Resolution
Follow the guidelines below for troubleshooting LAN connection problem.
Step | Details | |
Basics |
| |
Check BIOS | Check that Ethernet LAN is enabled in BIOS:
You might see this as Primary LAN and Secondary LAN on some NUC models. | |
Check LAN cable | Make sure you're using a known good network cable. | |
Check Ethernet drivers | Install the latest Ethernet LAN drivers available on Download Center for the NUC. | |
Update BIOS | Install the latest BIOS available on Download Center for the NUC. See BIOS Update Instructions for details. | |
Cold Reboot |
| |
Check operating system | Make sure you're using a supported operating system for your NUC. |
If the troubleshooting above has been performed and the problem is still not resolved, contact Customer Support.