[Phone] Phone Frequently Asked Question (FAQ)

The following is the collection of Frequently Asked Question (FAQ) for Phone products and you may find a troubleshooting solution to resolve the problem you met.

 

Problem CategoryProblem itemFAQ link
System boot/shutdown abnormallyCannot power on/offTroubleshooting - Phone can not boot up
System Unstable (Hang)/OS ErrorTroubleshooting - When the application you installed unexpectedly quits, stops responding, or cannot be activated
Phone system crashed or system is unstable
Display/Touch panelAbnormal displayTroubleshooting for screen flickering or abnormal display
Touch screen ErrorTroubleshooting for Touchscreen response issues
Adapter/Battery/Charge     
 
Battery drains / Over dischargeTroubleshooting - Power percentage display is abnormal
How to fix Abnormal Battery Drain issues
Adapter Function ErrorTroubleshooting - Abnormal charging
Wireless chargingHow to fix Wireless Charging problems
Phone dialingSIM cardTroubleshooting - Fail to detect and read SIM card
Phone dialingTroubleshooting - Issues of making or receiving calls
eSIM settingHow to Set Up eSIM and Troubleshooting
NFC Function ErrorTroubleshooting - abnormal NFC function
GPS Function ErrorTroubleshooting - GPS function does not work
Cast Screen connectingHow to Cast Your Screen and Troubleshooting
Wi-Fi connectingWhat to do if my phone won't connect to a Wi-Fi network?
3G/4G/5G data transmissionCan't use 3G/4G/5G mobile networks
Firmware/BIOS/FOTAUpdate firmware(FOTA)How to update firmware on my phone?
Why I don't get notification of system update (FOTA)?
Software - Firmware update fail
Troubleshooting- Phone device cannot detect the system updates or fails to download the update
Sound/vibrationMicrophone ErrorThe caller can't hear me/Microphone error
Receiver ErrorTroubleshooting - Issues of making or receiving calls
Speaker ErrorCracked voice and noise in Speaker
Vbration-related issuesHow to Fix Abnormal Vibration Function
Camera FunctionCamera Function ErrorTroubleshooting - I cannot launch the Camera
Flash light ErrorHow to fix flashlight of your phone camera is not normally working
IO FunctionMemory card cannot be read or writtenTroubleshooting - Device cannot read/detect memory card
Fan Model  AeroActive Cooler isseuTroubleshooting - Cooler Fan does not operate after connecting to ROG Phone
USB connector issueHow to fix the USB Port problems
How to fix the device displays a 'USB port disabled' Message i
Fingerprint issueHow to fix the Fingerprint identification issue
Back cover display FunctionAura RGB LED issueHow to fix the Aura System Lighting Display Issues
AniMe Vision issueHow to fix the AniMe Vision Back Cover Display Issues
Sensor FunctionProximity sensorHow to fix the screen turn black during incoming and outgoing calls
G-sensorHow to fix the screen does not rotate automatically
Light sensorScreen cannot automatically adjust brightness
Air triggersHow to fix AirTriggers problems
OthersCamera motor issueThe flip angle of the camera module is abnormal or the flip blocked messages pop-up
LED FunctionHow to fix the LED Indicator problems
OverheatPhone / Tablet Overheat
Device Password UnlockForget screen lock pattern, PIN or password