[Accessories]radio frequency interference | Official Support

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[Accessories]radio frequency interference

In some circumstances when using USB 3 devices(hard drives or flash drives) and 2.4Ghz USB wireless devices(for example wireless mouse, keyboard, or headphone) at the same time.

USB 3 device radio frequency interference may impact on 2.4GHz USB wireless devices, result in a drop in throughput on the wireless transmission.

User may fell delayed response to mouse or keyboard inputs, missing keyboard characters or mouse commands, decreased operating distance between the 2.4Ghz USB wireless device and its receiver.

Please refer to the following ways which helps to reduce this radio frequency interference.

1. If your PC has more than two USB port, separate your USB 3 and USB wireless receivers by as much distance as possible.

For example, insert the USB2.0 Receiver in the front panel while insert the USB 3 Device in the back panel

2. If the USB wireless receiver and USB 3 device have to be connected in the same side.
Position your USB wireless receiver as close as possible to your wireless peripheral device (mouse, keyboard, headphones, etc.)

3. Or use a standard USB-extender cable or Hub to position your USB wireless receiver as far away as possible from your USB 3 port.

4. Keep away from routers, Bluetooth transmitters and other wireless devices that interfere with 2.4 Ghz signals when in use

Q&A

Q1:It will affect the Bluetooth headset signalIf when uploading or downloading data with WIFI ?

A1: If use WIFI uploads or downloads data, the Bluetooth signal may be interfered.

After the data transmission is over, the Bluetooth signal will return to normal

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