[Windows 11/10] Troubleshoot app

Please go to the corresponding instruction based on the current Windows operating system on your computer:

 

Windows 11 operating system

  1. Type and search [Troubleshoot settings] in the Windows search bar①, then click [Open]②.
  2. In Recommended troubleshooter preferences, you can choose how recommended troubleshooting is run on your computer when receiving it③. (Run automatically, don’t notify me / Run automatically, then notify me / Ask me before running / Don’t run any) Recommended troubleshooter will only be enabled when your computer connects to the internet.
  3. Windows keeps track of the critical and recommended troubleshooting run on your device so you know what problem they have fixed. You can select [Recommended troubleshooter history] to check④.
  4. If there are some items that cannot work normally on your device, you also can manually run the troubleshooter to try to find and fix the problem. Please select [Other troubleshooters]⑤. 
  5. Select the troubleshooter based on the problem you experience, and then follow the diagnostic suggestions Microsoft provides to fix it⑥.

 

 

Windows 10 operating system

  1. Type and search [Troubleshoot settings] in the Windows search bar①, then click [Open]②.
  2. In Recommended troubleshooting, you can choose how recommended troubleshooting is run on your computer when receiving it③. (Run troubleshooters automatically, don’t notify me / Run troubleshooters automatically, then notify me / Ask me before running troubleshooters / Don’t run any troubleshooters) Recommended troubleshooting will only be enabled when your computer connects to the internet.
  3. Windows keeps track of the critical and recommended troubleshooting run on your device so you know what problem they have fixed. You can select [View troubleshooting history] to check④.
  4. If there are some items that cannot work normally on your device, you also can manually run the troubleshooter to try to find and fix the problem. Please select [Additional troubleshooters]⑤. 
  5. Select the troubleshooter based on the problem you experience, and then follow the diagnostic suggestions Microsoft provides to fix it⑥.