Troubleshooting - Why there is an exclamation mark with the battery icon on the taskbar

Applicable Products: Notebook, Gaming Handheld

 

If your device is charged via the USB Type-C adapter, and there is an exclamation mark  with the battery icon on the taskbar, please refer to the following statement.

 

If your device meets the above scenario, please confirm whether your adapter is the ASUS original adapter or not.

The exclamation mark is a system notice, which means that the wattage of the power source is not enough. It leads the performance decreased, poor charging efficiency, and the battery level may decrease when you are still using the device along with charging it at the same time. We recommend that you use the ASUS original adapter to charge your device to prevent the poor user experience. If the problem persists even though you are using the device with the ASUS original adapter plugged, please visit the ASUS Repair Center for further inspection.