Failed to install Windows Server 2016 on KNPA-U16/RS500A-E9 and KNPP-D32/RS700A-E9/RS720A-E9 platforms. | Official Support

ASUS Support FAQ

FAQ

Product KNPA-U16, RS500A-E9-PS4, RS500A-E9-RS4, RS500A-E9-RS4-U, RS700A-E9-RS12, RS700A-E9-RS4, RS720A-E9-RS24-E, RS720A-E9-RS4

Failed to install Windows Server 2016 on KNPA-U16/RS500A-E9 and KNPP-D32/RS700A-E9/RS720A-E9 platforms.

Please adopt the latest version of Windows Server 2016 for system installing which Windows Server 2016 need to include hotfix KB4022723. More details information for hotfix KB4022723, please refer to Microsoft web site at https://support.microsoft.com/en-us/help/4022723/windows-10-update-kb4022723.

If Windows Server 2016 does not include hotfix KB4022723. Please follow the steps below to install O.S.:

Download hotfix KB4022723 from Microsoft or ASUS website
Disable IOMMU from system BIOS setup manual.

AMD_CBS -> NBIO Common options -> NB Configuration-> IOMMU [Enable→Disable]
Install Windows Server 2016
After install Windows Server 2016, please install the hotfix KB4022723
Reboot the system and enter BIOS setup manual to enable IOMMU function.

Yes No

Contact Support

Please contact with us if the above information cannot resolve your problem

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
Brand and product names mentioned are trademarks of their respective companies.

ASUS Support FAQ