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Motherboard Customer Induced Damage

Last Update : 2024/05/20

ASUS does not warrant uninterrupted or error-free operation of this product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information 

Note: The following images are for reference only. 

 

1. PCB/trace damaged  [Figure 1-1~1-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty

1.Only scratched the top surface.

A light scratch on PCB, and no any trace/line/copper part/component damage, and didn’t hurt any function, please clean and put POLY layer to kept away from oxygen.

 Accept Clean and put POLY layer to keep away from oxygen. Charge Charge

 

 

PCB/trace damaged  [Figure 1-5~1-8]
Comments Repair Exchange Parts In-Warranty Out-Warranty

1.Can visually see the copper layer*and PCB layer and PCB trace are damage.

Suggestion: Check department can confirm the damage of PCB trace using by magnifying glass.

The damage deep through PCB [Figure 1-8 ]

*:Copper Cladded Laminates(CCL)

 Reject - - -

 

PCB/trace damaged  [Figure 1-9~1-10]
Comments Repair Exchange Parts In-Warranty Out-Warranty

1. More than 3 copper line (no including 3) are broken. [Figure1-9]

2.The damage deep through PCB [Figure1-10]

*:Copper Cladded Laminates(CCL)

 Reject - - -

 

 

PCB/trace damaged  [Figure 1-11~1-12]
Comments Repair Exchange Parts In-Warranty Out-Warranty

Less than and equal to 3 lines and PAD no broken.

 Accept PCB Line repairing Charge Charge
More than 3 lines (not including 3) and PAD break off. [Figure 1-12] Reject - - -

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2. PCB Broken  [Figure 2-1~2-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty

If has one of condition down below:

1. PCB has crack on it let PCB become two pieces. [Figure2-1~2-2]

2. PCB loss corner part on the board. [Figure2-3]

3. PCB peel off to different layer. [Figure2-4]

4. Can clear dividing is unrecoverable damage. [Figure2-4]

 Reject - - -

3. Component Broken [Figure 3-1~3-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Component damage including missing components, but PCB have to completely undamaged. Accept Replaced Component Charge Charge

 

4. Plastic Broken [Figure 4-1~4-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Plastic Component broken, but PCB have to completely undamaged. Accept Replaced Component Charge Charge

 

Plastic Broken [Figure 4-5~4-8]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Accessory Component and receiver Component can not work properly, but PCB have to completely undamaged. Accept Replaced plastic Charge Charge

↑ Figure 4-5~4-6

5. Socket Pin Damaged [Figure 5-1~5-4]
Comments Repair Way Exchange Parts In-Warranty Out-Warranty

One or Multiple pin damage (Figure 5-1~5-3)

 Accept Replaced CPU Socket Charge Charge

One or Multiple Pin bend it itself.(Figure 5-4)

 Accept Replaced CPU Socket Charge Charge


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6. PCB Oxidation [ Figure 6-1~6-4 ]
Comments Repair Exchange Parts In-Warranty Out-Warranty

1.Corrosion impacting PCB with obvious customer abuse.[Figure 6-1]

2. The oxidation of the liquid spilled PCB.[Figure6-2]

 Reject - - -

 

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7. Component Oxidation [Figure 7-1~7-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Component has being oxidation corrosion Reject - - -

 

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8. PCB Burned [Figure 8-1~8-4]
Comments Repair  Exchange Pars In-Warranty Out-Warranty
PCB board was burned like overcook. Accept - Free  Charge

 

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9. Component burned.  [Figure 9-1~9-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Thermally damaged component. Accept - Free Charge

 

10. Missing Parts.   [Figure 10-1~10-4]
Comments Repair  Exchange Pars In-Warranty Out-Warranty

1. Missing plastic part by user. [Figure10-1]

2.Missing Accessory screws by user.

[Figure10-2]

3. Missing Heat Sink/CPU socket latch by user.

[Figure 10-3~10-4]

 Accept Replaced parts Charge Charge

 

 

11. Missing Component.   [Figure 11-1~11-4]
Comments Repair  Exchange Pars In-Warranty Out-Warranty
Lost PCB components, in normal case it wouldn't be missing. Reject - - -