[Notebook] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If the product has been altered, serviced, or upgraded without authorization by ASUS service center personnel; utilizes an operating system, software, hardware, applications, or drivers not provided by ASUS; or if damage is caused by the following factors, warranty service will not be provided:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: ASUS authorized service centers may offer chargeable services for replacing CID (Customer Induced Damage) parts, where both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

 

Keyboard
Detached or missing keycaps on the keyboard

 

 

Damage to the keycap hooks or scissor feet mechanisms connecting the keycaps to the keyboard

 

 

Wear on the keycap lettering

 

 

Broken or cracked keycaps

   

 

Liquid intrusion or water stains on the keyboard

 

Liquid Crystal Display (LCD) Screen
Cracks or breakage in the screen glass

   

 

Scratches or wear on the screen surface

 

 

Dents on the screen surface

 

Liquid intrusion or water stains on the screen

 

Damaged or missing labels on the screen, with signs of dirt, tampering, or breakage

 

Motherboard
Liquid intrusion and water stains on the Printed Circuit Board (PCB)

     

 

Oxidation on the Printed Circuit Board (PCB), such as verdigris

 

 

Rust or Corrosion on the Printed Circuit Board (PCB)

   

 

Deformation or warping of the Printed Circuit Board (PCB)

 

Cracks or damage to the Printed Circuit Board (PCB)

     

 

Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw holes

 

Printed Circuit Board (PCB) Scratched (Applicable only to the positions of the solid-state drive or memory)

Slight scratches are observed on the circuit board within the memory and solid-state drive installation zones. Furthermore, these slight surface abrasions on the circuit board do not exceed 20 millimeters in length, and the scratches have not resulted in damage to the copper foil, traces, or components.

Note: If the device is still under warranty and the scratch does not affect the functionality, then it is covered by the warranty.

 

Damage to components on the Printed Circuit Board (PCB), including misalignment or incorrect parts, detachment, or absence

   

 

Damage, detachment, or absence of soldered components on the Printed Circuit Board (PCB)

 

 

Connector damage, detachment, or absence on the Printed Circuit Board (PCB)

   

 

Jumper wires on the Printed Circuit Board (PCB)

 

Damaged or missing labels on the Printed Circuit Board (PCB), with signs of dirt, tampering, or breakage

 

Outer Surface (Case)
Impact damage or scratches on the outer surface

   

 

Dents on the outer surface

 

 

Cracks or breakage on the outer surface

     

 

Peeling of the surface coating on the case

 

 

Hinge damage

   

 

Built-in Battery
Damage, scratches, or indentations on the battery's appearance

 

Liquid intrusion or water stains on the battery connector

 

 

Power Supply (Adapter)
Separation or deformation of the adapter casing

 

Damage or breakage to the adapter cables

 

Deformation, damage, or oxidation to the adapter connectors

     

 

Thermal Module
Damage or breakage to the fan module/blades

 

 

Liquid intrusion or water stains on the thermal module

 

Deformation of the thermal module

 

I/O port

Includes all external connection ports such as USB, Ethernet, charging ports, HDMI, DisplayPort, audio jacks, etc.

Breakage or detachment of the plastic flaps (tongue parts) on I/O ports

 

 

Broken or bent pins on I/O ports

 

Deformation, cracks, or breakage in the appearance of I/O ports

   

 

Oxidation of I/O ports

 

Camera Module

Deformation, cracks, or breakage in the camera module

 

Touchpad
Detachment or surface scratches on the touchpad

 

 

Detachment or surface scratches on the touchpad buttons

 

Liquid intrusion or water stains on the touchpad

 

Wireless Network Card
Impact damage, deformation, or destruction to the wireless network card's circuit board, including the gold fingers or pins

 

Damaged or missing labels on the wireless network card, with signs of dirt, tampering, or breakage

 

Solid-State Drive (SSD)
Impact damage, deformation, or destruction to the SSD's circuit board, including the gold fingers or pins

 

Damaged or missing labels on the SSD, with signs of dirt, tampering, or breakage

 

Memory Module
Impact damage, deformation, or destruction to the memory module's circuit board, including the gold fingers or pins

 

Damaged or missing labels on the memory module, with signs of dirt, tampering, or breakage

 

Hard Drive
Impact damage, deformation, or destruction to the surface of the hard drive

   

 

Damage to the hard drive's air-tight pore

 

 

Impact damage, deformation, or destruction to the hard drive's circuit board

 

 

Impact damage, deformation, or destruction to the hard drive's connector

 

Loose or worn screws on the hard drive

 

Use of non-original screws on the hard drive

 

 

Damaged or missing labels on the hard drive, with signs of dirt, tampering, or breakage