Troubleshooting for MyASUS in WinRE

Applicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld

 

This article provides FAQs about MyASUS in WinRE. If you want to learn about the features of MyASUS in WinRE, you can refer to the following articles:

 

Q1: Can MyASUS in WinRE be supported in Windows S mode?

A1: No, MyASUS in WinRE cannot be supported in Windows S mode. If you have other issue of activating MyASUS in WinRE, you can contact the ASUS Customer Service for more information about WinRE.

 

Q2: What does the Warning in test result mean?

A2: It doesn’t mean that your device was damaged. However, MyASUS in WinRE OS may not be able to detect hardware issues in the certain scenarios.

 

Q3: Why are the power test or fan test options not displayed on the MyASUS in WinRE test page?

A3: The testing tools only support the following CPU platforms:

Intel: Coffee Lake, Comet Lake, Gemini Lake, Ice Lake, Whiskey Lake, Tiger Lake or later.

AMD: Picasso, Renoir or later.

 

Q4: Why is 「MyASUS in WinRE」 not visible in WinRE (Windows Recovery Environment)?

A4: If 「MyASUS in WinRE」 is not found in WinRE, the device does not support this function.

 

Q5: My device previously had the 「MyASUS in WinRE」 option, but now it has disappeared. How can I restore this option?

A5: The 「MyASUS in WinRE」 option is only available with the ASUS factory-preloaded operating system. If your device has been or is currently installed with a different version of the operating system, this option will no longer appear.

To restore the 「MyASUS in WinRE」 option, you need to use the cloud recovery function of 「MyASUS in UEFI」 to revert the system to the ASUS factory-preloaded operating system. This will make the option reappear. Please click here to check whether your product supports cloud recovery using the serial number.

If your device does not support cloud recovery, you will need to visit an ASUS authorized service center to have the ASUS factory-preloaded operating system reinstalled.