[Motherboard] Customer Induced Damage (CID) criteria | Official Support

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[Motherboard] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If the product has been altered, serviced, or upgraded without authorization by ASUS service center personnel; utilizes an operating system, software, hardware, applications, or drivers not provided by ASUS; or if damage is caused by the following factors, warranty service will not be provided:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: ASUS authorized service centers may offer chargeable services for replacing CID (Customer Induced Damage) parts, where both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

Liquid intrusion and water stains on the Printed Circuit Board (PCB)

Oxidation on the Printed Circuit Board (PCB), such as verdigris

Rust or Corrosion on the Printed Circuit Board (PCB)

Cracks or damage to the Printed Circuit Board (PCB)

Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw

Damage to components on the Printed Circuit Board (PCB), detachment, or absence

Connector/heat sink fins damage, detachment, or absence on the Printed Circuit Board (PCB)

Button/Connector damage, detachment, or absence on the Printed Circuit Board (PCB)

CPU socket pins are damaged, bent or deformed

Serial number is unable to be identified

The warranty does not cover instances where the original warranty serial number sticker is removed by the user, or where the serial number sticker does not match the product model specifications. It also does not cover instances where the serial number sticker is intentionally altered or worn out, making it difficult to identify, or products without an ASUS serial number label sticker.

Note: If the machine is still within the warranty period and the serial number sticker remains identifiable, it will be covered under warranty.

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