[Phone] Update on Game Genie Malfunction and Solutions

On December 11, 2024, at 3:30 PM, ASUS released an update to enhance the Game Genie app by expanding its supported game list. Unfortunately, an unexpected error occurred during the update process, causing the app to malfunction for some users. We sincerely apologize for any inconvenience that may have caused.  

 

We are currently preparing a fixed version of the Game Genie APK, which is available for download on the ASUS official website Download Center. Please click the links and select Product Type: Phone > Phone model > Driver & Tools to download the files.

Open File Manager and tap this apk to start installation process ( Download folder is the default path for downloaded files). Install the apk per instruction.

Download Center | Official Support | ROG Global

Download Center | Official Support | ASUS Global

 

 

If you urgently need to address this issue, you can follow the troubleshooting steps below:  

Important Note:
Please be aware that following these steps will reset all previous settings within the Game Genie app (except for macros). You will need to reconfigure them after completing the process.  

 

Troubleshooting Steps:
1. Check Network Connection:    Ensure your device is connected to the internet.  


2. Access Settings:    Open your device's settings and navigate to Apps & Notifications.  


3. View All Apps:    Under the Recently opened apps section, select See all apps.  


4. Show System Processes:    Tap the menu icon in the top-right corner and enable Show system.  


5. Locate Game Genie:    Find and select Game Genie from the app list.  


6. Clear Storage:    Go to Storage & Cache and tap Clear storage.  


7. Advanced Feature Settings:    Return to Settings and navigate to Advanced > Game Genie. Ensure that notification permissions are enabled.  


8. Restart Your Device:    After completing the steps above, restart your device.  


9. Verify the Fix:    Once restarted, go to Settings > Advanced Features > Game Genie. Tap Manage Game List to ensure the game list is displayed correctly.  

 

We appreciate your patience and understanding as we work to resolve this issue. For further assistance, please contact our customer support team.