| Problem Category | Problem item | FAQ link |
| Windows Operating System / Office | Personal files backup and restore | MyASUS - ASUS Switch |
| Use 「File History」 to back up and restore your files |
| OneDrive |
| System recovery | Cloud Recovery within MyASUS in UEFI |
| Cloud Recovery within MyASUS in WinRE |
| What is the difference between the recovery options in Windows |
| How to reset the PC |
| How to create a System Restore point, and use it to restore your system |
| How to create Windows Recovery drive and use it to restore your system |
| How to create and use Windows System Image to restore your computer |
| How to go back to the previous version of Windows |
| How to fix recovery failed problem when resetting the PC |
| Windows default setting and function | Learning to use Windows 11/10 |
| How to uninstall Apps, Windows installed updates, Drivers |
| Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings |
| How to fix PIN (Windows Hello) Login Failed |
| How to enter Safe Mode |
| Windows operation and update | How to use Windows Update in Windows OS |
| How to update Windows version (Feature Update) |
| How to uninstall Apps, Windows installed updates, Drivers |
| How to fix Windows update problems |
| Windows Activation, Retrieval, and Modification of Product Key |
| Windows reinstallation | How to create and use installation media to reinstall Windows 11/10 via USB drive |
| How to fix No drives can be found during Windows 11/10 installation |
| How to fix no Wi-Fi network connectivity when installing Windows 11 |
| Office / Microsoft 365 | How to activate Microsoft 365 |
| How to activate one-time purchase Office Home & Business (ex: Office 2021 or 2019) |
| How to uninstall Office programs |
| How to fix Office programs cannot start |
| Driver | Search user manual and driver | How to search and download drivers, utilities, BIOS and user manuals |
| Driver installation | How to check for driver updates |
| How to install drivers downloaded from ASUS support site |
| How to install Windows 10 driver when you can't find [setup.exe] or [install.exe] |
| Device Manager | How to fix yellow exclamation mark in Device Manager |
| How to Resolve Yellow Exclamation Mark on Firmware in Device Manager/Firmware update was unsuccessful |
| Application | MyASUS | MyASUS Introduction |
| MyASUS - Device Settings |
| MyASUS - System Diagnosis |
| MyASUS in WinRE | Cloud Recovery within MyASUS in WinRE |
| System Diagnostics within MyASUS in WinRE |
| ScreenXpert | Asus ScreenXpert 3 (ScreenPad Plus) - Introduction |
| How to fix the ScreenPad Plus problems |
| ASUS ScreenXpert (Screenpad 2.0) - Introduction |
| How to fix the ScreenPad 2.0 problems |
| GlideX | GlideX - Introduction |
| Cannot use Glidex Remote Desktop |
| Cannot find my device from the device list of Glidex |
| Cannot connect your devices to use Shared Cam in third-party video-communication services |
| Cannot connect your Devices via Bluetooth to use Communication in Glidex |
| Armoury Crate | Armoury Crate Introduction |
| BIOS | BIOS setting and update | How to check for BIOS updates |
| How to enter the BIOS configuration |
| How to update BIOS in Windows OS |
| How to update BIOS with EZ Flash |
| How to boot the system from USB flash drive/CD-ROM (Changing Boot Options) |
| How to restore BIOS settings |
| How to fix Black Screen after BIOS update |
| How to Resolve Yellow Exclamation Mark on Firmware in Device Manager/Firmware update was unsuccessful |
| How to Enable/Disable Secure Boot |
| MyASUS in UEFI | MyASUS in UEFI BIOS - Introduction |
| System Diagnostics within MyASUS in UEFI |
| Cloud Recovery within MyASUS in UEFI |
| Cannot power on / System problem | Cannot power on / Cannot enter Windows OS | How to fix Computer Boot Failure or No Display After Boot (Black Screen) |
| How to fix Error message 'Secure Boot Violation' appears |
| How to fix it shows BitLocker recovery screen after power on/Find BitLocker recovery key |
| S.M.A.R.T Error warning after power on |
| How to fix Black Screen after BIOS update |
| Automatic Repair (Startup Repair) on Boot |
| How to fix Device Cannot Enter Windows System |
| Crash / System problem / Blue Screen Error / Auto Restart | How to fix System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) |
| How to fix Blue Screen Errors in Windows (BSOD) |
| How to fix the auto Shutdown/Restart problem |
| How to fix the Unable to Shut Down problem |
| System low speed | How to fix System is running slowly |
| Frozen ASUS logo | How to fix frozen ASUS / ROG logo screen |
| Sleep, Hibernate, and Resume problem | Computer does not wake from Sleep or Hibernate mode |
| Computer does not go into Sleep or Hibernate mode |
| Device Automatically Enters Sleep or Hibernate |
| Enters BIOS after power on | How to fix Computer directly enters BIOS Utility/Aptio Setup Utility after power on |
| Keyboard / Touch pad | Keyboard / Function(Fn) problem | Asus Keyboard hotkeys - Introduction |
| How to fix Laptop Built-in Keyboard Issues |
| How to fix Why can I not find the hotkeys driver (ATKACPI) |
| How to fix External Keyboard problems |
| Keyboard backlight | How to enable Backlit Keyboard |
| How to fix keyboard backlight problems |
| Touch pad problem | Getting to know the touchpad |
| How to fix the Touchpad abnormal problems |
| Display / Touch screen display | No display | How to fix Computer Boot Failure or No Display After Boot (Black Screen) |
| Display abnormal | How to fix Main (Internal) Display Problems |
| Touch screen abnormal | Getting to know the touch screen |
| How to fix Touchscreen/Touch Panel problems |
| External monitor problem | How to connect your PC to one or more external monitors with different connectors |
| How to fix Display problem on External monitors |
| Graphics Card problem | How to fix the computer fails to detect Graphics Card |
| Charger and Battery | Cannot charging or charge full | How to fix the battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery |
| Charge slowly | How to fix the slow charging / battery draining while plugged in |
| Short battery life | How to fix the short battery life problem (battery drains fast) |
| Hard disk / SSD / Optical drive | Hard disk (HDD) problem | How to fix Hard Disk Drive (HDD) problems |
| S.M.A.R.T Error warning after power on |
| Solid-state disk (SSD) problem | How to fix Solid State Drive (SSD) problems |
| Optical drive problem | How to fix CD/DVD drive problems |
| Camera | Camera problem | Getting to know Using Camera and Microphone |
| How to fix Camera problems |
| Wi-Fi / Networking / Bluetooth | Wireless (Wi-Fi) problem | Getting to know Connect to a Wi-Fi network |
| How to fix Computer Wireless Network (Wi-Fi) Issues |
| Networking problem | Getting to know Connect to a wired network (Ethernet network) |
| How to fix Computer Wired Network (Ethernet) Issues |
| Bluetooth connection problem | Getting to know Bluetooth connection |
| How to fix the Bluetooth connection issue |
| Sound | Speaker and Microphone problem | Getting to know Using Camera and Microphone |
| How to fix the Sound (Speakers/Microphones) problems |
| Fingerprint recognition | Fingerprint recognition problem | Fingerprint recognition settings (Windows Hello) |
| How to fix Fingerprint recognition problems |
| Input / Output | USB / Type-C | How to determine the function of USB Type-C |
| How to fix USB connection problems |
| How to fix the USB Type-C problems |
| SD Card / Card Reader | How to fix SD card/Card reader issue |
| Device defect | Appearance | Getting to know your Notebook PC |
| Customer Induced Damage (CID) criteria |
| Overheating | How to fix Computer Overheating and Fan issues |