[Wireless Router] Customer Induced Damage (CID) criteria | Official Support

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[Wireless Router] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided:
For more warranty information, please refer to the warranty policy provided on the ASUS product support page.

If damage is caused by the following scenarios (including but not limited to), your device will not be applicable for ASUS warranty service.
Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

Outer Surface (Case) - Damage

Scratches on outer surface.

Cracks or breakage on the outer surface.

Surface - Parts missing

Device is disassembled and parts are missing, such as missing screws or missing foot pad.

Missing screw

Missing foot pad

Antenna broken

Antenna damage or inability to properly install the antenna due to self-disassembly or assembly.

Adapter damage

Separation or deformation of the adapter casing.

Damage or breakage to the adapter cables.

Deformation, damage, or oxidation to the adapter connectors.

I/O port damage

Broken or bent pins on I/O ports.

Breakage or detachment of the plastic flaps (tongue parts) on I/O ports.

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