[Graphic Card] Customer Induced Damage (CID) criteria
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:
For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.
Note: The following images are for reference only.
2. PCB Damaged
3. PCB Burned
8. Serial number is unable to be identified.
10. BIOS modified
11. Water Block
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
PCB Trace Scratched
| Prepreg or copper layer are exposed. | Reject | - | - |
2. PCB Damaged
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
PCB damaged
| Cause damage to PCB | Reject | - | - |
3. PCB Burned
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
PCB burned | PCB board was burned that caused by user | Repair with charge | Charge | Charge |
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Components burned | Components were burned that caused by user | Repair with charge | Charge | Charge |
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
PCB/Component oxidation | PCB/Components oxidation that caused by Non-human factors | Repair | Covered under Warranty | Charge |
PCB/Component oxidation | PCB/Components oxidation that caused by user | Reject | - | - |
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Components damaged | Fan sink damaged due to the external force Broken wire and damaged wire holder | Repair with charge | Charge | Charge |
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Missing components | Less than three components (except BGA) is missed. | Repair with charge | Charge
| Charge |
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Missing components | More than three components is missed or BGA is missed. | Reject | - | - |
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Missing components | 1.Heat sink is missed. 2.Heat sink is broken | Repair with charge | Charge | Charge |
8. Serial number is unable to be identified.
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Serial number | The serial number is unable to be identified. | Reject | - | - |
Serial number | The serial number is able to be identified. | Accept | - | - |
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Gold finger | Gold Finger is scratched, burned, etc. | Repair with charge | Charge | Charge |
10. BIOS modified
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
BIOS modified | Flash the BIOS which is not made by ASUS | Reject | - | - |
11. Water Block
Damage | Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
Water Block | 1. There must not be any liquid or water vapor in the "Water Block", 2. Outside the "Water Block", there must be no liquid and stains | Reject | - | - |
Note: Be sure to remove all liquids and moisture and stains, before shipping back to ASUS to check the VGA function