[GLOBAL] From new retail to smart retail: how to build resilience in the new normal

New retail has been in motion as far back as 2017. That was when Alibaba first coined the term to indicate the blending of online and offline commerce through the digitization of the retail value chain. The pandemic has only accelerated the trend, triggering a massive digital shift, in response to evolving consumer behaviour. Most retail businesses have gotten the memo: digital transformation is a must in adapting to a new-normal. However, the deeper conversation is happening around resilience. This is especially important as shocks that affect global production are becoming increasingly common. Just around the corner are new pandemics, cyber threats, socio-political unrest and climate change.