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Commercial Notebook Warranty Policy

Last Update : 2013/10/03

A Limited Warranty is offered on Asus branded hardware products. This Limited Warranty does not cover any software applications or programs; non-Asus products or non-Asus branded peripherals.

Asus guarantees that the Asus Notebook that you have purchased are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase , is your purchase date proof . You may be required by our Service Centers or Authorized Service Providers to present a proof of purchase as a condition of receiving warranty service. You are entitled to a hardware warranty service if a repair is required within the Limited Warranty Period..

During the Limited Warranty Period, Asus will, at its sole discretion, repair or replace any defective component. All spare-parts or module removed under this Limited Warranty become the property of Asus.

A. Exclusions from this Limited Warranty Service

Asus does not warrant uninterrupted or error-free operation of this product. Any technical or other support provided for the product under warranty, such as assistance via telephone with "how-to" questions and those regarding product setup and information, will be provided without warranties of any kind. The warranty only covers failures or malfunctions occurred during the warranty period and in normal use conditions, as well as for any material or workmanship defect. The warranty will not apply if :

  • the product has been tampered, repaired and/or modified by non-authorized personnel;
  • the serial number of the Notebook, components or accessories has been altered, cancelled or removed;
  • the warranty seals have been broken or altered;
  • there is damage caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions;
  • there is damage caused by improper installation or improper connection to a peripheral device ( ie. monitor, keyboard ) ;
  • there is damage caused by an external electrical fault or any accident;
  • there is damage from use outside of the operation or storage parameters or environment detailed in the User's Manual;
  • there is damage from use of parts not manufactured or sold by ASUSTeK;
  • there is damage to or loss of any program, data or removable storage media, or if there is costs from recovering any program or data;
  • there is damage from third party software or from virus ( es ) ;
  • there is software loss or data loss that may occur during repair or replacement.

Returning a Notebook to an Asus Notebook Service Center or an Asus Authorized Service Provider during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Service Centre reserves the right to check the validity of your warranty and your request for warranty service.

Neither Asus, Asus Notebook Service Center, Asus Authorized Service Provider , nor your reseller are responsible for any of your confidential, proprietary or personal information contained in the product which you return to Asus , Asus Notebook Service Centre or Asus Authorized Service Provider for any reason. You should remove all such information from the product prior to its return.

Asus, Asus Notebook Service Centre n or Asus Authorized Service Provider is not responsible for damage or loss of any personal data, programs, or removable storage media. Asus is not responsible for the restoration or reinstallation of any data or programs other than software installed by Asus when the product was manufactured.

Warning：

  • Warranty period may differ regionally, please check with your purchase point.
  • Warranty invalid if damage/dysfunction caused by improper handling/usage, destruction.
  • Warranty invalid if serial label is removed, broken.
  • Warranty invalid if disassembly by end-user or non-ASUS-authorized repair centers.
  • Please visit "ASUS premium care" webpage on ASUS support site for Warranty extension or special warranty package information; for service during extended warranty coverage, please contact point of purchase.

For commercial notebook service hotline information, please refer to HERE.