ASUS BIOS updates and warranty coverage for ASUS AM5 platform motherboards with Ryzen™ 7000 series processors
2023/05/16
We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards.
We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:
- 1.The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
- 2.All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen™ 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.
| Hotline | Support Site | |
| Malaysia | 1-300-88-3495 | ASUS ROG |
| Headquarters (Taiwan) | 0800-093-456 | ASUS ROG |
| USA | 1-812-282-2787 | ASUS ROG |
| UK | 44-1442265548 | ASUS ROG |
| Germany | 49-(0) 2102-5789555 | ASUS ROG |
| France | 0033-170949400 | ASUS ROG |
| Australia | 1300-2787-88 | ASUS ROG |
Q&A
1.How do I know if my motherboard is affected?
a.If you are concerned that your motherboard may have been affected by this issue, please contact the ASUS support team in your region. Depending on the local policy of your country’s customer support office, you may be able to drop off your device in person and/or mail it in. If an issue is determined to have occurred, your motherboard will be fully covered by its warranty.
2.Is my motherboard’s problem covered by the ASUS warranty?
a.If an issue is determined to have occurred, your motherboard will be fully covered by its warranty.
3.Is my motherboard safe?
a.Yes. If used within specifications, ASUS AM5 motherboards are safe to use.
4.How do I make sure my BIOS is up to date?
a.Go to the official ASUS support page for your country.