[Windows 11/10] Troubleshooting - Camera problem

1. Verify whether the camera is obstructed, for instance, by a screen protector or a privacy film.     
   Sometimes, if the camera lens is covered in dust or dirt, it may affect the image quality. Please use a clean, soft cloth to gently wipe the camera lens, ensuring it remains pristine.    
   
2. Certain devices may be equipped with a physical privacy shield for the camera. When you intend to use the camera, ensure that the privacy shield is in the closed position.     
   Note: The location of the privacy shield may vary depending on the model. If you are uncertain whether your device is equipped with a physical privacy shield, please refer to the instructions in the User Manual.    
   

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1. Type and search [Camera] in the Windows search bar①, then click [Open]②.            
   
2. Confirm that the camera is working properly after executing [Camera] application. Please follow the next steps if it is not.            
   Note: Camera errors include Upside down image, No image, Cannot recognize camera, Display abnormal, etc.            
   

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1. Please check whether there is a [F10 Camera Hotkey]① on your keyboard of the laptop. If no, please go to the next chapter.            
   Note: The hotkeys functions may be different based on different models, please refer to the User Manuals.            
   
2. Press F10 key or press the function key + F10 key (It depends on what your hotkey option selected is.), then check whether there is a message of [Camera on]② on the screen. Here you can learn more about ASUS Keyboard hotkeys Introduction.            
   
3. If the problem persists, please continue the next troubleshooting step.

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1. Type and search [Camera privacy settings] in the Windows search bar①, then click [Open]②.            
   
2. Turn on [Camera access]③.            
   
3. Turn on [Let apps access your camera]④.            
   
4. Expand the Let apps access your camera filed, here you can turn on/off which apps can using camera⑤.            
   
5. If the problem persists, please continue the next troubleshooting step.

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Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about How to update BIOS:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via System Update in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue the next troubleshooting step.

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1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.            
   
2. Click the arrow next to [Camera]③, then right-click the [your camera device name]④ and select [Enable device]⑤. To test if the camera work normally.            
   If the [Enable device] option does not display that is meaning the camera is enabled already, please continue to the next step.            
   
3. Uninstall the camera driver. Right-click the [your camera device name]⑥ and select [Uninstall device]⑦.            
   
4. Check the box to [Delete the driver software for this device]⑧, then click [Uninstall]⑨.            
   
5. Select [Action] on the top of Device Manager⑩, and select [Scan for hardware changes]⑪, then system will automatically install the camera driver.            
   
6. After the camera driver installation is completed, please restart your computer and then try opening the Camera application again. If the problem persists, please continue to the next troubleshooting.

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If the camera problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

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If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about How to reset the system.

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1. Verify whether the camera is obstructed, for instance, by a screen protector or a privacy film.     
   Sometimes, if the camera lens is covered in dust or dirt, it may affect the image quality. Please use a clean, soft cloth to gently wipe the camera lens, ensuring it remains pristine.    
   
2. Certain devices may be equipped with a physical privacy shield for the camera. When you intend to use the camera, ensure that the privacy shield is in the closed position.     
   Note: The location of the privacy shield may vary depending on the model. If you are uncertain whether your device is equipped with a physical privacy shield, please refer to the instructions in the User Manual.    
   

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1. Click [Start menu]①, then execute [Camera] application②.            
   
2. Confirm that the camera is working properly after executing [Camera] application. Please follow the next steps if it is not.            
   Note: Camera error (Upside down image, No image, Cannot recognize camera, Display abnormal, etc.            
   

Back to Table of Content

1. Please check whether there is a [F10 Camera Hotkey]① on your keyboard of the laptop. If no, please go to the next chapter.            
   Note: The hotkeys functions may be different based on different models, please refer to the User Manuals.            
   
2. Press F10 key or press the function key  + F10 key (It depends on what your hotkey option selected is.), then check whether there is a message of [Camera on]② on the screen. Here you can learn more about ASUS Keyboard hotkeys Introduction.            
   
3. If the problem persists, please continue the next troubleshooting step.

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1. Click on [Start] button①, then select [Settings]②.            
   
2. Select [Privacy]③.            
   
3. Select [Camera]④, then click change and turn on [Camera access for this device]⑤.            
   
4. To allow access for individual apps, turn on [Allow apps to access your camera]⑥.            
   
5. After allowing access to the camera, scroll down to [Choose which Microsoft Store apps can access your camera]⑦ and turn on camera access for the apps you want.            
   
6. If the problem persists, please continue the next troubleshooting step.

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Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about How to update BIOS:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via System Update in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue the next troubleshooting step.

Back to Table of Content

1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.            
   
2. Click the arrow next to [Camera]③, then right-click the [your camera device name]④ and select [Enable device]⑤. To test if the camera work normally.            
   If the [Enable device] option does not display that is meaning the camera is enabled already, please continue to the next step.            
   
3. Uninstall the camera driver. Right-click the [your camera device name]⑥ and select [Uninstall device]⑦.            
   
4. Check the box to [Delete the driver software for this device]⑧, then click [Uninstall]⑨.            
   
5. Select [Action] on the top of Device Manager⑩, and select [Scan for hardware changes]⑪, then system will automatically install the camera driver.            
   
6. After the camera driver installation is completed, please restart your computer and then try opening the Camera application again. If the problem persists, please continue to the next troubleshooting.

Back to Table of Content

If the camera problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

Back to Table of Content

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about How to reset the system.

Back to Table of Content