Troubleshooting for Desktop/ All-In-One devices
If you find any problems (e.g. cannot power on) with your desktop/all-in-one device, please check that the power cord, display connection cable and mouse/keyboard are all correctly connected.
If the problems occurred within the hardware of your device ( liquid spills, crash damage, module burned), please contact ASUS Product Support for assistance.
For troubleshooting device operation issues, please refer to the topics below:
Unable to boot (No display on screen)
Unable to boot - With power (Power Light is on)
System is not working properly (on-screen errors)
System automatically shut down/ reboots
Unable to enter the operating system
Wireless network doesn't work
Wireless Network fails to connect
Irregular disconnection of Wireless network
Wired network doesn't work
Wired Network fails to connect
Irregular disconnection of Wired network
Player/speaker device doesn't work
No sound playing when Front/Back sound plug is connected
The microphone doesn't work
Microphone cannot receive the sound
About BIOS
Update the BIOS of desktop/ AIO
Software update/ upgrade
System Recovery
Note: Please do not dismantle the desktop by yourself, otherwise, you will lose the right of warranty in your desktop
If you cannot solve your problem with the above solution, please contact ASUS Product Support for further assistance.
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!
