ASUS Support FAQ

FAQ

[Phone] Can't turn off the phone when long press the Smart key (Power key)/Smart key (Power key) doesn't work and not respond

Last Update : 2024/07/04 18:06

Sent to your email Open on your smart phone Copy Link

Product Zenfone 10, ZenFone 7 (ZS670KS), ZenFone 7 Pro (ZS671KS), Zenfone 9

[Phone] Can't turn off the phone when long press the Smart key (Power key)/Smart key (Power key) doesn't work and not respond

1. If the long press gesture is assigned to other customized function, you can't use it to turn off the phone.

To turn off your phone, you can use the shut down icon on Quick settings panel to open the Power off menu and use the related functions on the menu.

2. Update firmware to the latest version：Settings > System > System updates > Check now

3. Access to Safe Mode (Long press power key> tap and hold Power Off >OK)：If your device works well in safe mode,malfunction might be caused by 3rd party apps. Please reboot your device and check again if it works well.

4. Backup your data and perform factory data reset.

5. If you've tried the above steps and your issue cannot be solved, please contact ASUS Customer Center for assistance and send your device back to us for further check-up

Was this information helpful?

Yes No

Contact Support

Please contact with us if the above information cannot resolve your problem

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
Brand and product names mentioned are trademarks of their respective companies.

ASUS Support FAQ