Troubleshooting-Phone/Pad cannot proceed data transmission by NFC | Official Support

ASUS Support FAQ

FAQ

Product ROG Phone (ZS600KL), ROG Phone II (ZS660KL)

Troubleshooting-Phone/Pad cannot proceed data transmission by NFC

Please follow below steps for troubleshootings：

1. Make sure both two paired devices are unlocked and enable NFC and Android Beam.（How to use NFC?）
　Settings>More>NFC>Enable NFC function

2. Check whether the device you want to use supports NFC function.

3. Check whether NFC detection area is within scanning range.

4. Remove any protective case or cover from your device and check whether function works

5. Check whether the back cover is properly installed. For some models, their NFC antenna coil is on the back cover.

6. Access to Safe Mode (Long press "Power key"> tap and hold "Power Off "> "OK")：If your device works well in safe mode, malfunction might be caused by 3rd party apps. Please reboot your device and check again if it works well.

7. Update firmware to the latest version：Settings >About >System update >Check Update

8. Backup your data and perform factory data reset
　Note：Onec RESET was performed, all data, apps, settings and personal information will be deleted after initialization.

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