[Phone/Pad] Customer Induced Damage (CID) criteria

[Phone/Pad] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided.
For more warranty information, please refer to the ASUS Product Warranty Card : Product Warranty Information.

Note: ASUS authorized service centers may offer services for replacing CID (Customer Induced Damage) parts. If a customer requests CID repairs, both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

Motherboard

Liquid intrusion and water stains on the Printed Circuit Board (PCB)

 

 

Rust or Corrosion on the Printed Circuit Board (PCB)

 

Deformation or warping of the Printed Circuit Board (PCB)

 

Cracks or damage to the Printed Circuit Board (PCB)

 

Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw holes

                                          
 

Damage to components on the Printed Circuit Board (PCB), including misalignment or incorrect parts, detachment, or absence

  

Damage, detachment, or absence of soldered components on the Printed Circuit Board (PCB)

 

Connector damage, detachment, or absence on the Printed Circuit Board (PCB)

 

Jumper wires on the Printed Circuit Board (PCB)

 

Outer Surface (Case)

Impact damage or scratches on the outer surface

 

Dents on the outer surface

 

Cracks or breakage on the outer surface

 

Peeling of the surface coating on the case

 

 

I/O port

Includes all external connection ports such as USB, charging ports, HDMI, audio jacks, etc.

Breakage or detachment of the plastic flaps (tongue parts) on I/O ports

 

Broken or bent pins on I/O ports

 

Oxidation of I/O ports