[Phone/Pad] Troubleshooting - Abnormal display or error message pops up when activating camera | Official Support

ASUS Support FAQ

FAQ

Product ROG Phone (ZS600KL), ROG Phone II (ZS660KL)

[Phone/Pad] Troubleshooting - Abnormal display or error message pops up when activating camera

Please follow below steps for troubleshooting：

1. Restore Camera settings : Camera > Tap upper-left gear icon to Setting > Restore default settings

2. Update firmware to the latest version：From Settings > About >System update> Check Update.

3. Accessing to Safe Mode：Press and hold the Power Key > Tap and hold Power off > Tap OK；If your phone / tablet works in Safe Mode, the malfunction might be caused by 3rd party apps. Please reboot your phone / tablet and check again if the problem persists.

4. Backup your data and perform factory data reset.

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