Troubleshooting- Abnormal LED indicator of Phone | Official Support

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FAQ

Troubleshooting- Abnormal LED indicator of Phone

If LED lights isn't flickering during charging, please follow below steps for troubleshooting：

1. Check if the battery capacity increases by its percentage during charging
2. Settings> Display> LED indicator ,check if it turns on/off
3. Restart your phone
4. Try other genuine USB cable and adapter to charge and check again
5. Try to use other USB ports or sockets to test

LED charging indicator is still consecutively ON when you remove power cable, please follow below steps for troubleshooting：

1. Restart your phone
2. Update firmware to the latest version：Settings> About> System update> Check Update
3. Access to Safe Mode ( Long press Power key> Hold and tap Power Off> OK ) If your phone works normally in safe mode, malfunction might be caused by 3rd party apps. Please reboot your phone and check again if it works well.
4. Backup your data and perform factory data rest.
5. If the LED light of your device is still turned on after trying the above steps, please contact ASUS Customer Center for technical assistance and examina

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