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Customer Induced Damage

Last Update : 2024/04/16

1. PCB/trace damaged  [Figure 1-1~1-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty

1.Only scratched the top surface.

A light scratch on PCB, and no any trace/line/copper part/component damage, and didn’t hurt any function, please clean and put POLY layer to kept away from oxygen.

 Accepted Clean and put POLY layer to kept away from oxygen. Charge Charge

Figure 1-1~1-4

 

PCB/trace damaged  [Figure 1-5~1-8]
Comments Repair Exchange Parts In-Warranty Out-Warranty

1.Can visually see the copper layer*and PCB layer and PCB trace are damage.

suggestion: Check department can confirm the damage of PCB trace using by magnifying glass.

The damage deep through PCB [Figure 1-8 ]

*:Copper Cladded Laminates(CCL)

 Rejected - - -

↑ Figure 1-5~1-8

PCB/trace damaged  [Figure 1-9~1-10]
Comments Repair Exchange Parts In-Warranty Out-Warranty

1. More than 3 copper line (no including 3) are broken. [Figure1-9]

2.The damage deep through PCB [Figure1-10]

*:Copper Cladded Laminates(CCL)

 Rejected - - -

↑ Figure 1-9~1-10

 

PCB/trace damaged  [Figure 1-11~1-12]
Comments Repair Exchange Parts In-Warranty Out-Warranty

Less than and equal to 3 lines and PAD no broken.

 Accepted PCB Line repairing Charge Charge
More than 3 lines(not including 3) and PAD break off. [Figure 1-12] Rejected - - -

↑ Figure 1-11~1-12

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2. PCB Broken  [Figure 2-1~2-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty

If has one of condition down below:

1. PCB has crack on it let PCB become two pieces. [Figure2-1~2-2]

2. PCB loss corner part on the board. [Figure2-3]

3. PCB peel off to different layer. [Figure2-4]

4. Can clear dividing is unrecoverable damage. [Figure2-4]

 Rejected - - -

↑ Figure 2-1~2-4

 
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3. Component Broken [Figure 3-1~3-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Component damage including missing components, but PCB have to completely undamaged. Accepted Replaced Component Charge Charge

↑ Figure 3-1~3-4

4. Plastic Broken [Figure 4-1~4-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Plastic Component broken, but PCB have to completely undamaged. Accepted Replaced Component Charge Charge

↑ Figure 4-1~4-4

Plastic Broken [Figure 4-5~4-8]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Accessory Component and receiver Component can not work properly, but PCB have to completely undamaged. Accepted Replaced plastic Charge Charge

↑ Figure 4-5~4-6

↑ Figure 4-7~4-8

 
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5. Socket Pin Damaged [Figure 5-1~5-4]
Comments Repair Way Exchange Parts In-Warranty Out-Warranty

One or Multiple pin damage (Figure 5-1~5-3)

 Accepted Replaced CPU Socket Charge Charge

One or Multiple Pin bend it itself.(Figure 5-4)

 Accepted Replaced CPU Socket Charge Charge

↑ Figure 5-1~5-4

Socket Pin Damaged [Figure 5-5~5-6]
Comments Repair Way Exchange Parts In-Warranty Out-Warranty

1. Visual inspection contact tip position is shifted, should not be too much up or down.

2. The green range is normal situation, the red range is the condition should be repair.

 Accepted Replaced CPU Socket Charge Charge

↑ Figure 5-5~5-6

Socket Pin Damaged [Figure 5-7~5-8]
Comments Repair Way Exchange Parts In-Warranty Out-Warranty

Visual inspection contact is shifted sideways. [Figure 5-7]

Red circle indicates contact out of alignment  [Figure 5-8]

 Accepted Replaced CPU Socket Charge Charge

↑ Figure 5-7~5-8

Socket Pin Damaged [Figure 5-9~5-10]
Comments Repair Way Exchange Parts In-Warranty Out-Warranty

Visual inspection contact is shifted sideways. (Figure 5-9)

 Accepted Replaced CPU Socket Charge Charge

Contact tips is missing Itself..(Figure 5-10)

 Accepted Replaced CPU Socket Charge Charge

↑ Figure 5-9~5-10

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6. PCB Oxidation [ Figure 6-1~6-4 ]
Comments Repair Exchange Parts In-Warranty Out-Warranty

1.Corrosion impacting PCB with obvious customer abuse.[Figure 6-1]

2. The oxidation of the liquid spilled PCB.[Figure6-2]

 Rejected - - -

↑ Figure 6-1~6-4

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7. Component Oxidation [Figure 7-1~7-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Component has being oxidation corrosion Rejected - - -

↑ Figure 7-1~7-4

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8. PCB Burned [Figure 8-1~8-4]
Comments Repair Way Exchange Pars In-Warranty Out-Warranty
PCB board was burned like overcook. Accepted - Free  Charge

↑ Figure 8-1~8-4

 

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9. Component burned.  [Figure 9-1~9-4]
Comments Repair Exchange Parts In-Warranty Out-Warranty
Thermally damaged component. Accepted - Free Charge

↑ Figure 9-1~9-4

10. Missing Parts.   [Figure 10-1~10-4]
Comments Repair Way Exchange Pars In-Warranty Out-Warranty

1. Missing plastic part by user. [Figure10-1]

2.Missing Accessory screws by user.

[Figure10-2]

3. Missing Heat Sink/CPU socket latch by user.

[Figure 10-3~10-4]

 Accepted Replaced parts Charge Charge

↑ Figure 10-1~10-4

 

11. Missing Component.   [Figure 11-1~11-4]
Comments Repair Way Exchange Pars In-Warranty Out-Warranty
Lost PCB components, in normal case it wouldn't missing. Rejected - - -

↑ Figure 11-1~11-4

 

12. Dirt [Figure 12-1~12-2]
Comments Repair Way Exchange Pars In-Warranty Out-Warranty
PCB cover by dust, but PCB completely functionable. Accepted - Free to clean Free to clean

↑ Figure 12-1~12-2