[Windows 11/10] Troubleshooting - External Display Connection Issues

Regularly updating BIOS, Windows, and drivers can enhance system stability and performance. Ensure that your device is using the latest versions. Learn more about updating BIOS:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

Learn more about updating Windows and drivers:

How to execute Windows Update

How to update drivers via System Update in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

• Sometimes, the external devices connected to your device can be the cause of external monitor problems, so please try to remove them, such as external hard drives, printers, memory cards, external ODD (if your device is with internal ODD, please remove CD/DVDs), dongles, etc. After that, restart your device.    
  If you don’t experience the issue after restarting your device, the external device may be the cause of the problem. We recommend that you do not use this device and contact your device manufacturer for support.
• Make sure the cable connecting your device to your external monitor is secure. Try changing the cable connecting the external monitor. If the new one works, you know the previous cable was faulty.
• Make sure the input resource on the external monitor is the same as your using connector/cable. Such as the input resource is HDMI.
• Try using the external monitor with a different device. This can help to isolate whether the issue is with the monitor or the device.

If the problem persists after checking the basic hardware, please continue to the next chapter for troubleshooting.

Try using the following Microsoft hotkeys: Windows key + Ctrl + Shift + B to reset the display settings.

If the problem persists, please continue to the next chapter for troubleshooting.

Try performing an EC (Embedded Controller) reset, RTC (Real-Time Clock) reset, or a hard reset to restore hardware to default settings and resolve battery charging issues.

Refer to this article for detailed steps: How to Reset the Embedded Controller (EC), Real-Time Clock (RTC), and Perform a Hard Reset.

If the issue persists after performing the CMOS clear (EC reset), please continue to the next chapter for troubleshooting.

1. Type and search [Sound settings] in the Windows search bar①, then click [Open]②.    
   
2. Scroll down to the bottom of this page, then select [More sound settings]③.    
   
3. Select [Playback] tab④, choose the external monitor you connected⑤, then select [Set Default]⑥.    
   
4. Choose the external monitor you connected⑦, then select [Properties]⑧.    
   
5. Select [Levels]⑨, make sure the volume levels of the external monitor meet your expectation⑩, then select [OK]⑪.    
   

1. Type and search [Troubleshoot settings] in the Windows search bar①, then click [Open]②.    
   
2. Select [Other troubleshooters]③.    
   
3. Select [Playing Audio]④, then click [Run]⑤.    
   
4. Choose the external monitor you want to troubleshoot⑥, then select [Next]⑦.    
   
5. Please read and follow the on-screen prompts to troubleshoot the connection problem of the external monitor.     
   
6. If the problem persists after following the troubleshooter, please select [Close]⑧ and then continue to the next chapter for troubleshooting.    
   

Note: If your device is AMD platform of graphics, please refer to How to uninstall AMD chipset driver, otherwise, please refer to the following steps.

1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.    
   
2. Click the arrow next to [Display adapters]③, then right-click [your graphics]④ and select [Uninstall device]⑤.    
   Note: Some models possess both two graphics (so-called integrated & dedicated graphics, such as Intel & NVIDIA) and both can be seen in Device Manager. We suggest that you can follow step 2 and 3 to uninstall each graphics driver.    
   
3. Select [Attempt to remove the driver for this device]⑥, then select [Uninstall]⑦.    
   
4. After the graphics driver is uninstalled, please go to the ASUS support site to download and install the Fingerprint driver. Here you can learn more about How to search and download drivers.    
   Note: The following pictures are the current version as a reference, and please download the latest version from the ASUS Support Site.    
   Note: If your device is with two graphics, please reinstall both drivers.    
   
5. If the problem persists after reinstalling the graphics driver, please continue to the next chapter for troubleshooting.

If the issue started recently and you have previously created a system restore point or if the system has created an automatic restore point, you can try restoring the system to a point in time before the issue occurred. Learn more about How to restore the system from a created system restore point.

If the problem persists, please continue to the next chapter for troubleshooting.

If all troubleshooting steps have been completed but the issue persists, back up your personal files and perform a system restore to return your device to its original configuration. Learn more: How to Restore (Reinstall) the System.

Regularly updating BIOS, Windows, and drivers can enhance system stability and performance. Ensure that your device is using the latest versions. Learn more about updating BIOS:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

Learn more about updating Windows and drivers:

How to execute Windows Update

How to update drivers via System Update in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

• Sometimes, the external devices connected to your device can be the cause of external monitor problems, so please try to remove them, such as external hard drives, printers, memory cards, external ODD (if your device is with internal ODD, please remove CD/DVDs), dongles, etc. After that, restart your device.    
  If you don’t experience the issue after restarting your device, the external device may be the cause of the problem. We recommend that you do not use this device and contact your device manufacturer for support.
• Make sure the cable connecting your device to your external monitor is secure. Try changing the cable connecting the external monitor. If the new one works, you know the previous cable was faulty.
• Make sure the input resource on the external monitor is the same as your using connector/cable. Such as the input resource is HDMI.
• Try using the external monitor with a different device. This can help to isolate whether the issue is with the monitor or the device.

If the problem persists after checking the basic hardware, please continue to the next chapter for troubleshooting.

Try using the following Microsoft hotkeys: Windows key + Ctrl + Shift + B to reset the display settings.

If the problem persists, please continue to the next chapter for troubleshooting.

Try performing an EC (Embedded Controller) reset, RTC (Real-Time Clock) reset, or a hard reset to restore hardware to default settings and resolve battery charging issues.

Refer to this article for detailed steps: How to Reset the Embedded Controller (EC), Real-Time Clock (RTC), and Perform a Hard Reset.

If the issue persists after performing the CMOS clear (EC reset), please continue to the next chapter for troubleshooting.

1. Type and search [Sound settings] in the Windows search bar①, then click [Open]②.    
   
2. Select [Sound Control Panel]③.    
   
3. Select [Playback] tab④, choose the external monitor you connected⑤, then select [Set Default]⑥.    
   
4. Choose the external monitor you connected⑦, then select [Properties]⑧.    
   
5. Select [Levels]⑨, make sure the volume levels of the external monitor meet your expectation⑩, then select [OK]⑪.    
   

1. Type and search [Troubleshoot settings] in the Windows search bar①, then click [Open]②.    
   
2. Select [Additional troubleshooters]③.    
   
3. Select [Playing Audio]④, then click [Run the troubleshooter]⑤.    
   
4. Choose the external monitor you want to troubleshoot⑥, then select [Next]⑦.    
   
5. Please read and follow the on-screen prompts to troubleshoot the connection problem of the external monitor.     
   
6. If the problem persists after following the troubleshooter, please select [Close]⑧ and then continue to the next chapter for troubleshooting.    
   

Note: If your device is AMD platform of graphics, please refer to How to uninstall AMD chipset driver, otherwise, please refer to the following steps.

1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.    
   
2. Click the arrow next to [Display adapters]③, then right-click [your graphics]④ and select [Uninstall device]⑤.    
   Note: Some models possess both two graphics (so-called integrated & dedicated graphics, such as Intel & NVIDIA) and both can be seen in Device Manager. We suggest that you can follow step 2 and 3 to uninstall each graphics driver.    
   
3. Select [Delete the driver software for this device]⑥, then select [Uninstall]⑦.    
   
4. After the graphics driver is uninstalled, please go to the ASUS support site to download and install the Fingerprint driver. Here you can learn more about How to search and download drivers.    
   Note: The following pictures are the current version as a reference, and please download the latest version from the ASUS Support Site.    
   Note: If your device is with two graphics, please reinstall both drivers.    
   
5. If the problem persists after reinstalling the graphics driver, please continue to the next chapter for troubleshooting.

If the issue started recently and you have previously created a system restore point or if the system has created an automatic restore point, you can try restoring the system to a point in time before the issue occurred. Learn more about How to restore the system from a created system restore point.

If the problem persists, please continue to the next chapter for troubleshooting.

If all troubleshooting steps have been completed but the issue persists, back up your personal files and perform a system restore to return your device to its original configuration. Learn more: How to Restore (Reinstall) the System.