[Phone/Pad] Troubleshooting for abnormal working in 3rd party applications downloaded by users

[Phone/Pad] Troubleshooting for abnormal working in 3rd party applications downloaded by users

Please follow the steps below for troubleshooting：

1. Update the app：In Play Store, tap the " Personal icon " on the upper right corner > Choose " Manage apps & devices " > and tap " UPDATE ALL "

2. Clear App Cache : Tap " Settings " > " Apps & notifications" > "See all apps" > Find and click the application that you want to clear up > "Storage & cache" > Click " Clear cache "

3. Uninstall and reinstall the app：Tap " Settings " > " Apps & notifications" > "See all apps" > Find and click the application that you want to uninstall > Click " Uninstall ". Then , re-download the app from Google Play Store.

4. Check for firmware updates：In " Settings " -> " System " -> " System update " > Tap " Check Update " 

5.  If the problem cannot be solved , it might be caused by abnormal working in application. We suggest you issue the feedback to the application vendors in Google play for further solution.