[Accessories] Customer Induced Damage (CID) criteria
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:
For more warranty information, please refer to the ASUS Product Warranty Card:
Product Warranty Information:
Mouse/keyboard
Headset/Microphone
Other Accessories
Note: The following images are for reference only.
Keyboard legs- damaged
Key Shaft- foreign objects or liquid Inside
Keycap- damaged
Key switch- fracture
USB CABLE- damaged
Cable- broken
Mouse Right/Left Key- broken
Dongle- broken
Housing- broken
Connector- damaged
Damage | Comments |
Keyboard legs damaged | The rubber is peeled off or wrapped, the anti-slip function will not work. |
Damage | Comments |
Keyboard legs damaged | Keyboard legs crack due to external force |
Damage | Comments |
Keyboard legs damage | The rubber is peeled off or wrapped |
Key Shaft- foreign objects or liquid Inside
Damage | Comments |
Key Shaft foreign objects or liquid Inside | The presence of foreign objects or liquid on the keyboard shaft interior has caused malfunction. |
Damage | Comments |
Key Shaft pin bent | Switch pin bent, scratched or damaged on the switch slots. |
Keycap- damaged
Damage | Comments |
Keycap damaged | Interior keycap crack due to external force |
Damage | Comments |
key switch fracture | External forces caused broken hooks |
Damage | Comments |
USB cable damage | A bent or deformed USB cable caused malfunction |
Damage | Comments |
Cable Broken | A broken plug or connector caused malfunction |
Damage | Comments |
Hook- broken | The broken hook of the left or right key affects the press feeling and gap |
Damage | Comments |
Dongle broken | The dongle housing was separated from the device |
Damage | Comments |
Housing Broken | The housing was separated from the device |
Damage | Comments |
Connector damaged | The connector is damaged due to the forced insertion or removal of external devices. |