[Notebook] Customer Induced Damage (CID) criteria

Question

Accepted Answer

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided.

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: ASUS authorized service centers may offer services for replacing CID (Customer Induced Damage) parts. If a customer requests CID repairs, both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

Keyboard

Detached or missing keycaps on the keyboard

Damage to the keycap hooks or scissor feet mechanisms connecting the keycaps to the keyboard

Wear on the keycap lettering

Broken or cracked keycaps

Liquid intrusion or water stains on the keyboard

Liquid Crystal Display (LCD) Screen

Cracks or breakage in the screen glass

Scratches or wear on the screen surface

Dents on the screen surface

Screen surface exhibits impressions or markings from a keyboard protector or cover

Damage to the back of the screen

Impact damage, deformation, or destruction to the panel's connector

Liquid intrusion or water stains on the screen

Motherboard

Liquid intrusion and water stains on the Printed Circuit Board (PCB)

Oxidation on the Printed Circuit Board (PCB), such as verdigris

Rust or Corrosion on the Printed Circuit Board (PCB)

Deformation or warping of the Printed Circuit Board (PCB)

Cracks or damage to the Printed Circuit Board (PCB)

Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw holes

Note: Slight scratches are observed on the circuit board within the memory and solid-state drive installation zones. Furthermore, these slight surface abrasions on the circuit board do not exceed 20 millimeters in length, and the scratches have not resulted in damage to the copper foil, traces, or components. If the device is still under warranty and the scratch does not affect the functionality, then it is covered by the warranty.